Eugene Mabia
HOUSEKEEPING & SOFT SERVICES SUPERVISION | FACILITIES OPERATIONS
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About
Facilities and cleaning operations professional with extensive experience supervising multi-site cleaning services, coordinating staff and site resources, monitoring contract budgets, supporting quality and safety audits, arranging staff training, and maintaining client relationships. Experienced in reviewing staffing levels and productivity, coordinating work plans, preparing operational reports, and implementing company procedures. Holds a Bachelor of Business Management (Administration).
Seeking a Housekeeping Supervisor/Manager or Soft Services Operations role where strong service delivery, team leadership, quality control and cost management are essential.
Experience
Policy & Budget Implementation Manager - METRO CLEANERS & RENOVATORS
(2019)
- Monitor operations budgets and contract-level mini-budgets to support cost control and efficient service delivery.
- Coordinate operational structures and clarify responsibilities across area managers, supervisors and team leaders.
- Organise quarterly staff appraisals and coordinate training programmes across departments.
- Plan and coordinate quality assurance audits within the Operations Department.
- Review staffing levels, deployment and productivity against operational requirements and industry standards.
- Analyse contract outputs against resources used, prepare monthly reports and present budget and operational analysis to senior management.
- Coordinate staff headcounts and identify opportunities to improve efficiency and reduce avoidable costs.
- Develop approaches to monitor cleaning-material usage and coordinate internal audit activities across contracts.
- Support career progression and mentoring for team leaders and supervisors to strengthen operational capability.
Site Manager - PARAPET CLEANING SERVICES
(2017-06 - 2019)
- Managed cleaning service delivery across Safaricom Headquarters, Safaricom Care Centre, Safaricom Sarit and Safaricom Westgate sites.
- Planned and forecast operational requirements, managed staffing needs and addressed performance issues.
- Maintained client relationships through site visits, monthly meetings, minutes and service reports.
- Monitored contract financial performance and compliance with budget guidelines.
- Prepared weekly and monthly operational reports and supported internal and external audits.
- Coordinated site training and submitted payroll inputs to HR.
Assistant Operations Manager - PARAPET CLEANING SERVICES
(2016-08 - 2017-06)
- Coordinated day-to-day operations across client sites, including Airtel Africa, PwC, Sarit Centre, Anjarwalla & Khanna Advocates and Microsoft Kenya.
- Liaised with clients on work progress, coordinated meetings and followed up on service concerns.
- Monitored project resource costs and supported cost-control measures.
- Supported health and safety programmes, company policy implementation, payroll inputs and staff leave schedules.
Supervisor - UNITED NATIONS
(2015-09 - 2016-07)
- Prepared and implemented work plans and workflows for day-to-day service operations.
- Supervised staff and station resources, enforced health and safety measures, and implemented workplace rules and procedures.
- Prepared daily operational summaries and coordinated performance appraisals and staff reviews.
Human Resource Assistant - FINLAYS HORTICULTURE KENYA LTD
(2013-05 - 2014-12)
- Supported payroll inputs for approximately 2,000 employees, employee records, contracts, staff grievances, training and induction, attendance and leave administration, recruitment, statutory documentation, and internal/external audits.
- Additional HR experience is available on request.
Education
Bachelor of Business Management - Administration Option - Masinde Muliro University of Science and Technology (2010 - 2015)
Computer Packages - Worldsphere Training College (2010 - 2010)
