Eunice Alphonce
Customer Care Representative
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About
To work with an organization that is innovative self-sustaining and conscious about the changing trend in the world market and society and affords me the opportunity to contribute to its development both in policy and practice. To also exemplify excellence in all what I do by rendering committed, dedicated and high quality service in all my endeavors. Always being ready to confront challenges that come along my way and maintaining an intellectual keen and poised approach to my work.
Experience
Customer Care Representative - KOKO NETWORKS LIMITED
(2022-01 - 2026-02)
- Listen to customers' questions and concerns and provide answers or responses.
- Provide information about products and services.
- Review customer accounts and make changes, if necessary.
- Troubleshoot KOKO products
Housekeeper - BAHRAIN - BAHRAIN
(2018-01 - 2019-12)
- General Cleaning: Dusting, sweeping, vacuuming, mopping, polishing floors, and cleaning fixtures.
- Sanitizing: Deep cleaning bathrooms (toilets, showers, sinks) and kitchens (appliances, counters).
- Waste Management: Collecting, disposing of trash and recycling.
- Deep Cleaning: Performing detailed cleaning as needed, like cleaning windows or upholster
Waitress - HORNBILL - BURUBURU, NAIROBI
(2017-01 - 2018-12)
- Greet & Seat Guests: Welcome Customers and Escort Them to Tables.
- Menu Expertise: Present Menus, Explain Specials, Describe Ingredients, And Offer Recommendations.
- Order Taking: Accurately Record Food and Drink Orders, Noting Allergies or Special Requests.
- Service Delivery: Serve Food and Beverages, Ensuring Correct Orders and Presentable Dishes
Sales and Marketing - REKIT BENKISTER
(2015-01 - 2016-12)
- Customer engagement: educating prospects, demonstrating products, answering questions, and understanding client needs.
- Sales execution: giving presentations, negotiating, setting prices, and closing deals.
- Relationship management: maintaining strong, lasting relationships with existing customers for loyalty and repeat business.
- Achieving targets: meeting or exceeding monthly/quarterly sales quotas and contributing to company revenue.
