Eunice Kilonzo

Dedicated customer support professional with over four years of experience in enhancing customer satisfaction and loyalty. Proven track record in effectively managing customer inquiries, resolving issues promptly, and implementing strategies that improve service quality and client retention. Adept at leveraging strong communication and problem-solving skills to foster positive client relationships and drive organizational success.

Professional Experience

Marketing and Sales Representative

Rockmix International Ltd

July 2023 - October 2023_

• Developed and executed a digital marketing strategy, increasing annual sales revenue by 25%.
• Implemented a data-driven sales approach, resulting in a 20% increase in lead conversion rates.
• Cultivated key client relationships, contributing to overall customer satisfaction and retention.

Canam Media Agencies

February 2023 - May 2023 

• Streamlined collaboration processes, reducing issue resolution time by 35%.
•  Provided exceptional customer support, boosting customer satisfaction by 20%.
• Supported the sales team with effective strategies, exceeding sales targets.

February 2022 - August 2022

• Implemented inventory management procedures, reducing stock discrepancies by 25%.
• Delivered excellent customer service, enhancing customer satisfaction and increasing sales.
• Promoted new releases and special offers, increasing customer engagement and sales.

Spurs Entertainment 

July 2021 - December 2021

• Generated customer and sales reports, leading to a 15% increase in sales revenue.
•  Managed a portfolio of over 200 client accounts, increasing customer retention by 15%.
• -Provided prompt support to customers, ensuring a positive experience.

Bayville Entertainment

October 2020 - June 2021

• Achieved a 95% customer satisfaction rate by handling over 50 inquiries daily.
• Managed customer accounts, increasing customer retention and satisfaction.
• Improved customer support processes in collaboration with cross-functional teams.

Innovex Cyber and Movie Shop 

January 2020 - December 2020

• Delivered exceptional customer service, maintaining a 95% satisfaction rate.
• Assisted customers with technical inquiries and troubleshooting.
• Demonstrated strong product knowledge to resolve customer issues promptly.

•  Spearheaded targeted digital marketing campaigns, driving a 25% increase in annual sales revenue.
• Leveraged market research and CRM analytics to optimize PPC campaigns, achieving a 20% increase in lead conversion rates.

Education

Bachelor of Science in Computer Science

Kiriri Women's University of Science and Technology, 2017

Parklands Arya Girls High School, 2014

Certifications

Google Project Management, 2024

Data Science 101 Skill Up, 2024

Hubspot Digital Marketing, 2024