Eunice Miingi

Welcoming, directing and informing patients of the available services Answering clinic's phone calls and attending to the caller's queries Confirm the patient's payment mode and queue to the respective payment mode

Front office/customer service executive - Equity Afia Wangige

(2023-08)

• Welcoming, directing and informing patients of the available services
• Answering clinic's phone calls and attending to the caller's queries
• Confirm the patient's payment mode and queue to the respective payment mode
• Confirm scheme rules, cover limit, and available benefits for corporate clients
• Direct patients to the nursing station triage explaining the expected waiting time as per patients in the queue
• Communicate to the client any scheme requirement relating to the visit e.g Co-pay and pre-authorization
• Ensure all services and drugs have been billed and the same reflects in the Smart, Slade or LCT
• Deduct benefits in Smart, LCT or Slade by running the card
• Loading and submitting E-claims in the respective insurance portals
• Dispatching weekly to claims head office for onforward claiming to the insurance
• Responding to reconciliation and other billing queries from head office
• Discuss and schedule optimal appointment with patients
• Support office with administrative tasks

Locum/Volunteer customer service executive - Equity Afia Kimbo

(2023-04 - 2023-07)

• Welcoming, directing and informing patients of the available services
• Answering clinic's phone calls and attending to the caller's queries
• Confirm the patient's payment mode and queue to the respective payment mode
• Confirm scheme rules, cover limit, and available benefits for corporate clients
• Direct patients to the nursing station triage explaining the expected waiting time as per patients in the queue
• Communicate to the client any scheme requirement relating to the visit e.g Co-pay and pre-authorization
• Ensure all services and drugs have been billed and the same reflects in the Smart, Slade or LCT
• Deduct benefits in Smart, LCT or Slade by running the card
• Loading and submitting E-claims in the respective insurance portals
• Dispatching weekly to claims head office for onforward claiming to the insurance
• Responding to reconciliation and other billing queries from head office
• Discuss and schedule optimal appointment with patients
• Support office with administrative tasks

Customer Care and Caretaker - Godwana Limited

(2022-04 - 2023-02)

• Maintaining the property managers calendar and sending meetings reminder
• Assisting in typing, formatting and editing reports
• Taking daily readings of the common water and power meters
• Ensuring security lights are switched off and on at the required time
• Keeping an occurrence book that captures all the daily happenings in the property, with special emphasis on the unusual incidences for follow-up by the management
• Collecting and banking cheques from tenants

Attachment - Kihoto FM

(2021-07 - 2021-09)

• Managing incoming calls and advising the clients accordingly
• Sports and news editing
• Managing social media accounts
• News reporting and recording voice-over audio
• Managing frequency
• Preparing office tea

Diploma - Mass Communication - Pan African Christian University (2020 - 2022)

Craft Certificate - TV and Film Production - Talanta Institute (2018 - 2019)

Certificate - Computer Packages - Centric Computer College (2018-01 - 2018-05)

KCSE - Icaciri Secondary School (2014 - 2017)