Eunice Wanjiko

Highly motivated sales and marketing professional with a strong background in ICT. Over 10 years of experience in marketing and promoting IT products and services. Skilled in market research, strategic planning, content creation, and project management. Possesses excellent communication and interpersonal skills with a passion for digital marketing.

Marketing Manager, Dilatec Solutions ltd, (Jan 2019-Dec 2022)

• Developed and executed marketing strategies to increase brand awareness and drive sales growth.
• Conducted market research to identify customer needs and preferences.
• Create content for website, social media, email marketing, and other digital channels.
• Managed the company's social media presence and created engaging content for various platforms.
• Coordinate and execute various marketing campaigns and events.
• Worked collaboratively with cross-functional teams including sales, product management, and technicians.
• Staying up-to-date with digital marketing trends and using digital channels effectively to reach target audiences, including social media, search engine optimization (SEO), content marketing, and online advertising.

• Identify potential customers through various channels, such as cold calling, networking and online platforms.
• Product/Service Knowledge: Developing a deep understanding of the company's products including hardware devices, networking solutions, telecommunications systems, and other ICT products or services.
• Engaging with prospective clients to understand their business needs, challenges, and goals and offering tailored solutions that align with the customers' needs.
•  Closing sales and securing contracts or purchase orders.

• Welcome walk in clients.
• Sell products and services by word of mouth, marketing on social media and email marketing.
• Conducting outbound calls to prospective customers to generate sales leads and promote 
• products or services.
• Handling inbound calls from customers, providing information, answering queries, and taking orders.
• Identifying sales opportunities, upselling or cross-selling products/services to maximize sales revenue.
• Maintaining accurate and up-to-date customer records, including contact details, interactions, and sales activities.
• Meeting sales targets and achieving set goals through effective telesales techniques.
• Following up with potential leads and customers to nurture relationships and close sales.

• Assisting with general office tasks such as managing emails, answering phone calls, and handling correspondence.
• Managing calendars, scheduling appointments, and organizing meetings.
• Maintaining office supplies, inventory, and equipment, ensuring everything is adequately stocked and functional.
• Assisting in preparing and editing documents, reports, and presentations.
• Assisting in data entry, database management, and maintaining spreadsheets.
• Providing excellent customer service and addressing customer inquiries, complaints, or requests in a timely and professional manner.
• Resolving customer issues or escalating them to the appropriate department for resolution.
• Identifying sales opportunities, upselling or cross-selling products/services to maximize sales revenue.

• Diploma in Information Communication Technology-KNEC,2012
• Certificate in business management, KIMS, 2014