Eustace Muthii

Professional and adaptable customer service professional with over three years of experience in front-line client support, communication, scheduling, visitor coordination and administrative operations. Experienced in handling enquiries through phone, email and digital channels, coordinating bookings, maintaining records and resolving customer issues promptly and professionally. Trilingual in English, Swahili and French, with strong computer skills and a customer-focused approach suited to a busy front desk and night shift environment.

Online Client Services Coordinator - Preply - Nairobi, Kenya

(2020-08 - 2026-08)

• Handled client enquiries through phone, email, Zoom and digital channels, maintaining professional and responsive service.
• Coordinated online bookings and schedules for 50+ international clients, ensuring accurate information and smooth service delivery.
• Managed customer registration and payment-related enquiries while maintaining a positive customer experience.
• Resolved an average of 15 client issues daily using Excel and Google Sheets, escalating complex matters when necessary.
• Supported diverse clients with professionalism, cultural sensitivity and clear communication.

Administrative Assistant / Educational Support - The Pink Roses Academy - Ngewa, Kiambu, Kenya

(2019-02 - 2019-08)

• Provided front-line service to parents, students and staff through high-volume calls and email communication.
• Supported front-office operations, appointment scheduling, record management and daily visitor coordination.
• Used Microsoft Excel to maintain organized records and support efficient administrative workflows.
• Handled sensitive information responsibly and maintained clear communication across departments.

Community Services Coordinator - CHRS Jamais Seul - Reims, Marne

(2022-09 - 2023-03)

• Managed daily front-office operations and visitor flow, creating a welcoming and organized environment.
• Provided multilingual customer support in French, English and Swahili to a diverse community.
• Resolved an average of 25 participant issues daily and escalated complex matters appropriately.
• Managed intake processes and maintained accurate records for more than 500 individuals.
• Supported scheduling and day-to-day coordination of services.

Administrative Support Staff - Francophone Network of Kenya (FNK) - Ngewa, Kiambu, Kenya

(2021-07 - 2021-08)

• Organized and maintained filing systems for efficient access to documentation.
• Provided customer care and front-office support in a diverse, multicultural environment.
• Communicated clearly and professionally with visitors and colleagues while supporting office operations.

Certificate in Business Administration - Business Administration - BOLT Faith Leads University (FLU) (2025-05 - 2025-08)

Bachelor of Arts - Social Sciences & Humanities - Sciences Po, Reims (2019-09 - 2023-07)

Certificate in Public Accountants (CPA) - Public Accountancy - KCA University (2025-01 - 2026-09)

Kenya Certificate of Secondary Education (KCSE) - Mangu High School, Kiambu, Kenya (2015-01 - 2018-11)