Business Development Executive - Central Region at 4G Capital (2022-11 – Present)
- Market launch setup/Roll out.
- Market support.
- Market insight gathering and analysis.
- Research and advise on market Seasonality and trends.
- Ensure Quality is maintained while delivering targets.
- Mentor and coach market branch staff on closing sales and delivery.
- Maintain relationships with local and market local administration officials.
- Coordinating marketing Activities.
- Pilot and test new product. -Staff and customer Training.
- Customer Business Cycle analysis to identify customer credit product needs
- Office oversight and management.
- Petty cash management.
- Loan disbursement and collection monitoring to ensure there is target hit by designated time.
- Intel gathering and our competitors monitoring.
- Ensure implementation of policy from management to staff and customers.
- Progress communicating in meetings, reports on branch operations to senior management.
- Planning of marketing strategies to generate more leads to the company.
- Ensure the company is generating revenue through value loans.
- Ensure there is a strong bond of relationship between the client and the company.
- Loan verification and approval.
Branch Manager - Nakuru Branch at 4G Capital (2020-01 – 2022-09)
- Office oversight and management.
- Petty cash management.
- Loan disbursement and collection monitoring to ensure there is target hit by designated time.
- Intel gathering and our competitors monitoring.
- Ensure implementation of policy from management to staff and customers.
- Progress communicating in meetings, reports on branch operations to senior management.
- Planning of marketing strategies to generate more leads to the company.
- Ensure the company is generating revenue through value loans.
- Ensure there is a strong bond of relationship between the client and the company.
- Loan verification and approval.
- Deputize for Unit Manager as required.
- Deliver first-rate customer service through consistent follow-up, and customer education.
- Proper customer identification and verification through spoof calling and customer reference and identity checks.
- Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements. Provide reports on market intelligence gathered to the team and headquarters.
- Provide accurate information for walk-in customers, conduct customer education before signing disbursement forms, compile Intel for the Unit.
- Ensure the office is clean, filing, procurement and inventory management.
Assistant Unit Manager at 4G Capital (2019-09 – 2019-12)
- Deputize for Unit Manager as required.
- Deliver first-rate customer service through consistent follow-up, and customer education.
- Proper customer identification and verification through spoof calling and customer reference and identity checks.
- Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements. Provide reports on market intelligence gathered to the team and headquarters.
- Provide accurate information for walk-in customers, conduct customer education before signing disbursement forms, compile Intel for the Unit.
- Ensure the office is clean, filing, procurement and inventory management.
Credit Officer- Ruiru Branch at 4G Capital (2018-02 – 2019-08)
- Acquire new customers, support and retain existing customers and through their retention grow the customer base of the market.
- Consistent delivery of monthly disbursement and collection targets. This includes marketing, sales, lead generation, customer onboarding and site visit, loan application and collection.
- Deliver first-rate customer service through consistent follow-up, and customer education.
- As the first point of contact of the business with the customer, conduct proper due diligence and ensure that the customer is a viable customer in accordance with laid down procedures.
- Work with partnered Collections Officer to serve customers by a relationship management approach, gather intel and create and maintain relationships with market authorities.
- Performing such other tasks and duties as the Company may from time to time designate as forming part of this job description.
Development Manager at Nairobi City County Government - Nairobi (2017-09 – 2017-12)
- Guidance and counseling.
- Mentorship and education community-based organization.
- Social work services.
- Team affiliate with Community Based Organization and the county government.
District Children Officer at Maua District Office (2014-09 – 2014-12)
- Counseling parents.
- Linking abducted children with the help of the law.
- Data entry and analysis.
- Communication skills.
