Communication and Public Relations Officer - Jamii Telecommunications Limited - Nairobi, Kenya
(2022-04)
- Develop and implement comprehensive communication and public relations strategies aligned with organizational and industry priorities. Lead the planning and execution of high-impact communication campaigns.
- Support the development of high-quality communication materials including policy briefs, reports, speeches, and digital content. Ensure consistency in brand messaging, tone, and positioning across all platforms.
- Develop and implement crisis communication frameworks and protocols by providing strategic communication guidance during crisis affecting the organization or industry.
- Manage responses to negative publicity, misinformation, and emerging risks to help safeguard and strengthen the organization's reputation.
- Build and sustain relationships with key stakeholders including regulators, industry partners, and development organizations. Representing the organization in high-level meetings, forums, and conferences.
- Lead digital communication strategies, including social media and online engagement. Oversee content planning, publishing, and performance tracking across platforms. Monitor digital conversations and ensure timely, accurate responses.
- Design and implement internal communication strategies that enhance alignment, transparency, and engagement by facilitating effective communication between management and staff. Ensure timely dissemination of organizational updates and industry insights.
- Lead the planning and execution of strategic events, forums, and outreach activities. Ensure events are aligned with communication and advocacy objectives by overseeing documentation, reporting, and visibility of events.
- Support and communicate the organization's corporate social responsibility initiatives by promoting programs that enhance environmental sustainability and community engagement.
- Promote organizational values, mission, and vision through internal communication initiatives. Support culture-building efforts that enhance employee engagement and alignment.
- Undertake additional responsibilities as assigned by management within the scope of the role.
Customer Experience Executive - Jamii Telecommunications Limited - Nairobi, Kenya
(2019-04 - 2022-03)
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Answer calls and respond to emails.
- Handle customer inquiries telephonically
- Responding promptly to customer inquiries and complaints.
- Update existing customer information.
- Complete call logs and follow up with customer calls.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
PR, Marketing and Operations Coordinator - Alexander PR and Communications Network - Nairobi, Kenya
(2016-01 - 2017-12)
- Administrating the creation and publishing of relevant, original, high-quality content.
- Identifying and improving organizational development aspects that would improve content example, employee training, recognition and rewards for participation in the company's marketing and online review building.
- Creating a regular publishing schedule.
- Implementing a content editorial calendar to manage content and plan specific, timely marketing campaigns.
- Promoting content through social advertising.
- Developing media relations strategy, seeking high-level placements in print, broadcast and online media
- Coordinating all public relations activities
- Creating existing media relationships and cultivating new contacts within business and industry media
- Managing media inquiries and interview requests
- Creating content for press releases, by-line articles and keynote presentations
- Monitoring, analyzing and communicating PR results on a quarterly basis
- Maintaining a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them.
Personal Banking Officer - Family Bank Limited - Nairobi, Kenya
(2014-06 - 2015-12)
- Identifying potential new clients, building relationships with them, and promoting the bank's products and services to generate new business
- Actively prospecting for new clients through networking and outreach programs.
- Establishing and maintaining strong relationships with existing and potential clients to understand their needs and tailor banking solutions accordingly.
- Presenting and marketing the bank's range of products and services, including loans, deposits and investment options
- Identifying and qualifying leads, managing the sales process, and ensuring timely closure of deals
- Working to retain existing clients by addressing their concerns and providing excellent service.
- Ensuring all business development activities comply with relevant banking regulations and policies
- Open and close accounts, manage transactions, and verify account details
- Identify and report potential money laundering risk
Customer Service/ Teller (Operations Department) - Credit Bank Limited - Nairobi, Kenya
(2013-06 - 2014-05)
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers and calculators.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Manage Cash within Floor Limit and Overnight Till Limit per designated guidelines
- Opening Customers accounts and responding to their queries
- Issuing ATM Cards, Cheque Books and maintaining/issuing them in the system.
- Processing Telegraphic Transfer and RTGS
- Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of
Tour Consultant / Sales Assistant - Wildebeest Safari Limited - Nairobi, Kenya
(2011-10 - 2013-05)
- Responding to enquiries regarding Proposals, Quotations, Destinations & Safaris
- Preparing itineraries to the various destinations of interest
- Handling processing of VISAs of various world countries
- Ensuring payment for each tour booking is received in advance or proper authorization is received from a client or a corporate prior or credit sale
- Ensuring bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels and flights
- Ensuring quality and minimize customer complains
- Making follow-ups on tour quotations
