Call centre supervisor
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I have 10 years experience in a call centre set up,3years as an agent and 7 years in supervisory role,I always aim in attaining first call resolution this helps clients to get quick resolution and minimizes repeat calls.
In my 10 years experience in a call centre,I started as an inbound agent,receiving calls from clients, then I moved to outbound where I was calling and retaining non paying clients,with my hardworking I was promoted to a quality analysis where I was in charge to ensure clients gets the best service & experience,my current role am a supervisor in charge of the call centre operations.
My most recent education was in 2019,majorly focusing on leadership and people management,I was working for zuku under outsourced company technobrain bpo having worked here for 8years.
