Everlyn Agwanda
Administrative/ Customer Experience
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About
Experienced in all aspects of business, front office operations, administration, and sales management.
Focused individual with education in International Relations and Business. Effective communicator and motivator who identifies and leverages assets in teammates to reach organizational goals. Possessing exceptional communication abilities, as well as cultural sensitivity to deal with diverse population.
Relentless optimist who believes there is no failure, only feedback.
Experience
april 2021 – to date
senior clerical officer, homabay county hospital
Duties: - Attend to all hospital walk ins.-Handle registration, filing, admission and discharge of patients.
-Ward round to educate patients on NHIF policies and benefits especially for the needy families.
-Ensure proper filing of patient data and information.
-Address all NHIF surgical pre-authorization procedures, handle all MINET, AON and FFS patient accounts.
-Handle registration of all new 'LINDA MAMA' accounts as well as filing of the same.
-Keep track of monthly NHIF rebate and document reports for supervisor.
may 2019 – march 2021
customer service executive, technobrain kenya
Duties: -Fostered employee engagement, and mobilized sales team talent through customer service.-Contributed positively to the social media and inbound factions of the Multichoice customer service campaign.
december 2018 – april 2019
customer service executive, career directions limited
Duties: -Served as the point of contact to resolve customer issues between our front office staff and the front office manager.-Ensured all queries were served through the relevant internal channels.
FEB 2016 – AUGUST 2018
customer service representative, holy family basilica
Duties: -Worked as the main youth store attendant.- Procure the store stock and ensure that the necessary payments were made on time.
- Have knowledge of all store materials so as to educate customers when need arose.
- Worked as the first point of contact for the youth church services.
- Organize and plan for various youth activities such as sports, trips and devotions.
-Training of incoming colleagues whenever the opportunity arose.
