Administrative/ Customer Experience
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Experienced in all aspects of business, front office operations, administration, and sales management.
Focused individual with education in International Relations and Business. Effective communicator and motivator who identifies and leverages assets in teammates to reach organizational goals. Possessing exceptional communication abilities, as well as cultural sensitivity to deal with diverse population.
Relentless optimist who believes there is no failure, only feedback.
-Handle registration, filing, admission and discharge of patients.
-Ward round to educate patients on NHIF policies and benefits especially for the needy families.
-Ensure proper filing of patient data and information.
-Address all NHIF surgical pre-authorization procedures, handle all MINET, AON and FFS patient accounts.
-Handle registration of all new 'LINDA MAMA' accounts as well as filing of the same.
-Keep track of monthly NHIF rebate and document reports for supervisor.
-Contributed positively to the social media and inbound factions of the Multichoice customer service campaign.
-Ensured all queries were served through the relevant internal channels.
-Training of incoming colleagues whenever the opportunity arose.
