Personal Profile A positive, dedicated, engaging and action oriented sales and marketing professional who views every customer as a potential sale. I possess a competitive spirit and able to bring vigor, positive energy and excitement to all areas of customer interaction. I am comfortable with being the outside face of a company’s sales and marketing team.
Education & Professional Qualifications
- Bachelor of Commerce –Marketing, Mount Kenya University (May 2020 – Dec 2022)
- Diploma in Banking and Finance, Mount Kenya University (Jan 2018 – Dec 2019)
- Certificate in refrigeration and air conditioning, Youth empowerment institute (Apr 2017 – Jul 2017)
- Certificate in Sales and Marketing, Kenya Institute of Management (Jan 2017 – Dec 2017)
- Kenya Certificate of Secondary Education, Tumaini Timbwani High School (Feb 2013 – Nov 2016)
- Kenya Certificate of Primary Education, Lukore Primary School (Mar 2005 – Nov 2012)
Key Professional Skills and Competencies
- Strong written and verbal communication skills: Excellent communication skills focused on understanding customer needs and developing resolutions
- Proven ability to grasp product knowledge to quickly address customer questions and complaints
- Able to stay calm when confronted with angry customers and defuse tense situations
- Ability to work independently and multitask in order to meet deadlines and obtain results
- Proficient in completing all work according to deadline.
- Detail oriented and flexible. I value accuracy and ensure every duty I undertake pays close attention to details and able to adjust my working hours in order to meet key deadlines.
- Able to work calmly under pressure
- Self-Motivated: Ability to drive oneself to take initiative and action to pursue goals and complete tasks.
- ICT Competency: Proficient in MS Office including excel, PowerPoint and word
- Team Player: Able to actively contributes to their group in order to complete tasks, meet goals or manage projects.
Work Experience
Agent management representative (August 2023 – Present)
Koko Networks – Nairobi
Duties and Responsibilities
• Oversee the Performance and relationship management of KOKO Agents assigned to me.
•Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives With Agents.
•Execute on activity Plans to ensure delivery of targets.
•Ensure effective execution of all Agent Network Sales Process through the sales cycle to enable a positive Agent and Customer Experience.
•Engage Collaboratively with in-house Agent and Customer Support teams.
- Gather Market intelligence and customer feedback and share back to commercial leadership.
- Work Towards supporting Agents Achieve their cooker and fuel sales Targets.
•Maximize Agent profitability.
•Achieve daily, Weekly and Monthly targets for KOKO Cooker and Fuel Sales.
•Use KOKO sales tools to record Customer details and report daily sales. ..Act as brand ambassador during field activations events and routine sales activities.
•Build, Manage and maintain strong positive customer relationships.
Agent Expansion Representative – (June 2023 – August 2023)
Koko Networks – Mombasa
Duties and Responsibilities
- Market Research: Conducting market research to identify potential expansion opportunities and target markets.
- Business Development: Developing and implementing strategies to expand the company's customer base and increase market share.
- Client Relationship Management: Building and maintaining strong relationships with existing clients to ensure their satisfaction and loyalty.
- Expansion Planning: Contributing to the development of expansion plans and strategies based on market analysis and company goals.
- Sales and Marketing Support: Collaborating with the sales and marketing teams to drive revenue growth.
- Project Management: Managing expansion projects from initiation to completion.
- Reporting and Analysis: Monitoring and analyzing expansion efforts to measure performance and identify areas for improvement.
- Industry Networking: Building a strong professional network within the industry to stay updated on industry trends, forge new partnerships, and identify potential business opportunities.
Customer Sales Representative – (October 2021– June 2023)
Koko Networks – mombasa
Duties and Responsibilities
- Hitting sales and service targets.
- Propose potential business deals by engaging potential partners.
- Reporting on the sales progress.
- Maintaining and servicing existing customer.
- Establishing and maintaining excellent customer relationships by providing an efficient, reliable, friendly and courteous service to all customers.
- Communicating effectively with customers and maintain up to date information regarding new initiatives, prices and promotions.
- Maintaining contact with clients in the market area to ensure high levels of client satisfaction.
- Achieving growth across all business sectors with the ability to identify and pursue new opportunities for business development.
- Help to plan, develop and execute sales & marketing strategies.
Sales and Marketing Assistant (Contract) – (February 2021– August 2021)
Car & General Limited – Voi Branch
Duties and Responsibilities
- Hitting sales and service targets.
- Propose potential business deals by engaging potential partners
- Reporting on the sales progress.
- Maintaining and servicing existing customer.
- Establishing and maintaining excellent customer relationships by providing an efficient, reliable, friendly and courteous service to all customers.
- Communicating effectively with customers and maintain up to date information regarding new initiatives, prices and promotions.
- Maintaining contact with clients in the market area to ensure high levels of client satisfaction.
- Achieving growth across all business sectors with the ability to identify and pursue new opportunities for business development.
- Help to plan, develop and execute sales & marketing strategies.
Sales and Marketing Lady
Denri Africa Enterprises – Mombasa - (January 2020 – January 2021)
Duties and Responsibilities
- Making sales presentations to customers
- Handling all the relevant administrative aspects of sales and marketing
- Assisting customers in finding the products that are right for them
- Responding to any customer request of information and prices
- Communication with customers in a friendly, prompt and professional manner.
- Building strategic customer relationships to maximize revenue for the company
- Confidently presenting the company’s products to customer
- Maintaining strong knowledge of the company products and promotional activities.
- Following up on all prospective leads by contacting them and staying in touch.
Palm Beach Hospital Limited; January 2018 to September 2018
Customer Service Staff (Receptionist)
Duties and Responsibilities
- Responsible for answering customer queries, problem solving and providing detailed information
- Assisted in the training of new customer service representatives and associates.
- Organized the workflow to meet customer timeframes
- Customer Care Assistant
- Working cooperatively with key team members, clients and vendors.
Attachment Experience:
Technician
Gilfilian air conditioning limited; August 2017 to November 2017
Duties and Responsibilities:
- AC installation
- Electrical works
- AC service and repair
Hobbies and Interest
- Sales prospecting
- Reading industrial publications
- Socializing to build relations with clients
References
Please feel free to contact the under mentioned in regard to my competence, work ethic, performance or any other aspect with respect to me.
