Everlyne Akello

Customer-focused and results-driven Customer Care Representative with 4+ years of experience handling client interactions, resolving complaints, and delivering high-quality service. Strong communication and interpersonal skills with proven ability to manage high-volume inquiries across multiple channels. Adept at problem-solving, multitasking, and maintaining customer satisfaction in fast-paced environments.

Customer Care Personnel (Glassdoor Support) - Sama Kenya

(2020-01 - 2024-01)

• Managed high-volume customer inquiries via chat, email, and online platforms
• Resolved customer complaints efficiently while maintaining high satisfaction levels
• Escalated complex issues to relevant departments and followed up to ensure resolution
• Maintained accurate records of customer interactions using digital systems
• Demonstrated strong attention to detail while handling sensitive customer data

Customer Service & Events Coordinator - Zestech Associates

(2018-01 - 2020-01)

Coordinated customer service operations and event logistics

• Handled client inquiries, bookings, and issue resolution
• Built and maintained strong client relationships leading to repeat business
• Supported event planning and execution ensuring client satisfaction

Field Sales Representative - Wrigley Kenya / Etcetera Marketing Ltd

(2017-01 - 2018-01)

• Engaged customers directly to promote products and increase sales
• Provided product information and handled customer concerns
• Built rapport with clients to enhance brand loyalty
• Achieved sales targets through effective customer engagement

Tutor – Cabin Crew & Tourism - Nairobi Aviation College

(2015-01 - 2016-01)

• Delivered training in customer service, hospitality, and tourism
• Mentored students on communication and professional conduct

Cabin Crew Attachment - Jetlink Express

(2013-01 - 2013-01)

• Assisted passengers and ensured safety and comfort onboard
• Provided high-quality in-flight customer service

Artificial Intelligence & Digital Skills Training - Samasource Kenya (2020-01 - 2020-01)

Diploma in Airline Cabin Crew & Hospitality Management - Airline Cabin Crew & Hospitality Management - Aviation School (2011-01 - 2012-01)

Kenya Certificate of Secondary Education (KCSE) - Bishop Sulumeti Girls High School (2007-01 - 2010-01)