Everlyne Mbayi

I am a self-driven person who is proficient with English and Swahili languages. Well averse with fast fingers for typing having worked with SamaSource as a content moderator. I am dedicated in ensuring customers needs are met in timely manner. I am a fast learner with the ability to resolve situations as they come on thе spot with focus on attention to details. I am flexible and thus available to work in shifts and on weekends.

From March 2019- Current SamaSource Limited

Swahili Content Moderator/ 

Customer Support

• Meeting productivity, quality, and attendance (KPIs) targets
• Populate a data on Market trends 
• Doing team calibrations on policy updates
• Coaching sessions with reps struggling with policy understanding
• Attending Market calls and give feedback to the team on time
• Stand-by Team Quality Analyst 
• Identity reviews and names authentications

Reviewer 

• Meeting clients’ targets (KPIs)
• Giving support to the team on areas of struggle
• Stand-by Quality Analyst 
• Writing report daily on teams performance
• Identifying loopholes in terms of quality and fixing them
• Attending client calls and giving necessary feedback to the team

January - December 2020: St. Paul’s University

Attained: Diploma in Business Management

2016- 2017: Kenya Institute of Professional Studies

Attained: Diploma in Sales and Marketing