Ezinar Sabwah

Passionate and results-driven professional with over 5 years of diverse experience in communication, e-commerce, customer experience, and business development

Nairobi, Nairobi AreaMember since 17 January 2024

Efficient CommunicationProject ManagementBusiness IntelligenceBrand CreationNegotiation and Persuasion SkillsResearch and Strategic SkillsInbound and outbound MarketingProfessionalism Customer Service and Client Relationships

About

Passionate and results-driven professional with over 5 years of diverse experience in communication, e-commerce, customer experience, and business development. Currently working as a Partner Support Specialist at Contact Center International (CCI Kenya), where I provide timely and effective assistance to global partners across multiple channels, including calls, emails, and live chat. I specialize in managing partner inquiries, offering product-related support, and identifying upselling opportunities that drive revenue growth.

Recognized for exceptional communication skills, problem-solving abilities, and a commitment to delivering a superior partner experience.

Experience

Partner Support Specialist - Contact Center International (CCI Kenya) - Kenya

(2024-07)

Provide real-time support to global partners through inbound calls, emails, and chat.
Resolve a wide range of partner inquiries related to services and product issues in a timely manner.
Consistently apply professional communication skills to ensure high partner satisfaction.
Execute upselling strategies to promote relevant products and services, contributing to overall revenue growth.
Maintain detailed records of partner interactions and escalate complex issues when necessary.

Sole Proprietor - Online Business - Kenya

(2022-08 - 2024-07)

Managed all aspects of online business operations, including customer orders, inventory management, and payment tracking.
Ensured timely delivery and excellent customer experience through effective communication

Sole Proprietor - Shamu Retail Shop - Kenya

(2020-05 - 2022-07)

Oversaw daily operations including sales, inventory management, and staff supervision.
Handled customer queries and ensured a smooth shopping experience.

Nairobi Regional Corporate Officer - Tusker Mattresses Limited - Nairobi, Kenya

(2019 - 2020)

Recruited new corporate clients and maintained long-term business relationships.
Resolved client concerns and contributed to increased corporate sales through strategic planning.

Online Customer Support Officer - Tusker Mattresses Limited - Tuskys Supermarkets - Nairobi, Kenya

(2018 - 2019)

Engaged customers through live chat, email, and social media platforms.
Prepared and submitted daily sales reports; supported finance with transaction reconciliation.

E-Commerce Assistant - Tusker Mattresses Limited - Nairobi, Kenya

(2017 - 2018)