Fabisch Chomba

I am a diplomatic, flexible, and analytical public relations professional with the ability to operate in a cross-cultural environment. I am a committed team player and a goal-oriented individual with excellent leadership and communication skills who is procedural and has an extreme drive toward innovative problem-solving frameworks with respect to the completion of tasks. I hold a BA in International Relations and Diplomacy (First class honors).

In addition, I am a recipient of an Excellence in Leadership award from Riara University. I have amassed a wealth of knowledge in research, protocol, diplomacy, international security and liaison with the ability to deliver quality results in the aforementioned areas.

Ruai Family Hospital- Volunteer Customer Care Officer.

February 2022- April 2022.

• Answer incoming calls from customers.
• Assist customers with requests for information, and handling complaints.
• Resolve patient insurance claims among other issues.
• Welcoming and guiding patients throughout the healthcare process.
• Elevate customer concerns to managers and supervisors as needed.
• Cleaning the facility.
• Booking consultation and clinic appointments.

Performance Highlights

• Ensured complaint handling processes were reduced from five to three days.
• Ensured incoming calls were picked up immediately and on the first ring.

Kenya Airports Authority (KAA) - Customer service Attache.

Jomo Kenyatta International Airport (JKIA), Nairobi.

September 2021 – December 2021

• Flight monitoring.
• Answering passenger inquiries and handling customer complaints.
• Ensuring the comfort and safety of passengers at the airport.
• Reassuring passengers in the event of delayed or canceled flights.
• Administer and coordinate SOPs as well as emergency procedures.
• Facilitation of government VIPs, monarchs, and diplomats.
• Preparation of state functions.
• Liaising with other government agencies to optimize service delivery.

2018-2022: Riara University.

B.A International Relations and Diplomacy (First Class Honors)

Awarded the Excellence in leadership award from Riara University during its 6th Commencement ceremony.

Modules: Political science, Refugee and Migration Studies, International political economy, International Human Rights Law, Human Security, Terrorism and counter-terrorism strategies, and International crisis management.

Research project- Impacts of counter-terrorism strategies on peace and stability in Kenya since 2012.