RECEPTIONIST/ CUSTOMER CARE
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I have a diploma in Hospitality Management with four years of experience in the hospitality industry, working as a sales representative at a real estate company in Nairobi Kenya.
I believe my extensive experience in project management, coupled with my proven track record of successfully leading cross-functional teams, uniquely qualifies me for this role. My ability to streamline processes and implement innovative solutions resulted in a 20% increase in project efficiency at my previous position. I am enthusiastic about bringing my strategic mindset and strong communication skills to contribute to the success of your team
I have exceptional customer service skills and great customer interaction. With a background in the Hotel industry, I have mastered the art of evaluating customer satisfaction and how to handle guest complaints to later inform and follow up with my superiors. I am a fast learner and quickly adapt to new environments.