Faith Maina

I am a committed team player, passionate, focused and target oriented individual who is dependable, responsible, with an excellent eye for detail and enjoys being part of successful and industrious team. I possess10 years experience in Sales, Marketing and PR departments with the ability to deliver quality results in all mentioned departments in an organization.

Sai Office Supplies Ltd

Nov

Branch Manager,

Responsibilities,

 Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.

 Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.

 Seek ways to better promote the store, the product line and service within the store.

 Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with warehouse to ensure maximum efficiency in meeting sales goals.

 Implement cross-training of employees and Assistant Managers to maintain productivity at all times.

 Manage all controllable costs with a view to maintaining profitability.

 Ensure the store remains clean and presentable at all times.

02/2015 - 04/2020. Backmart Merchant Ltd

Branches Supervisor,

Responsibilities.

 Manage retail staff, among which includes people working on the floor, and the cashiers

 Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget;

formulating pricing policies and scheduling expenditures

 Make sure pricing is correct

 Work on store displays

 Attend trade shows in order to identify new services and products

 Recruit, Coach, counsel, discipline and train employees

 Evaluate self-on-the-job performance, as well as other staff

 Identify market trends that appeal to customers

 Ensure products are clean and ready to be displayed

 Approve contracts with store vendors

 Maintain inventory and ensure items are in stock

 Analyze financial statements in order to enhance profit making opportunities

 Ensure promotions are accurate and in tune with company’s standards

 Utilize computers to record sales figures, for data analysis and forward planning

 Make sure that health and safety measures are met

 Monitor local competitors

 Ensure that hours of operation are in compliance with local laws

 Maintain health and safety measures and store’s cleanliness

 Organize and distribute staff schedules

 Preside over staff meetings

 Help, drive, motivate, and encourage retail sales staff to achieve sales targets

 Handle customer complaints, issues and questions

Nov 2012-July 2014 Victoria Courts

Corporate Sales Manager/Assistant Branch Manager

Responsibilities

 Lead and manage corporate sales representatives’

 Plan and coordinate execution of all internal and external sales events including sales campaigns, account reviews, activations and daily, monthly and annual sales meetings

 Responsible for the establishment of annual, quarterly and monthly sales targets in coordination with the Company’s business plan

 Develop new strategies, tactics and plans for future growth of the Company’s subscriber base in consultation with marketing team

 Responsible for establishing, maintaining and improving relationships with clients ensure maximum exposure and increase revenue.

 Represent the company’s business policies in various conferences, trade fairs, and networking events to attract more and more subscribers

 Coordinate the sales operations with all the other departments in the company

 Effectively communicate the company’s value proposition through proposals and presentations

Aug ‘09 – 01/2012 Polmerk Limited Sales Associate

Responsibilities

Visiting various supermarkets to maintain point of sale.

Ensuring that there is enough stocks in the outlets.

Contacting prospects who have responded to an advertising or direct marketing campaign.

Contacting existing customers and new prospects to attempt to sell products or services.

Handling repeat orders of low-value products from existing customers.

Offer customers additional products or services when they call to place orders

Calling customers to check their details and update contact records.

Informing customers know about new products or promotions

Dealing with the inquiries.

Handling returns of merchandise

Team up with co-workers to ensure proper customer service

Building productive trust relationships with customers

Complying with inventory control procedures

Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

May ’07 - ‘09 nyaga stock brokers

Customer Service Executive

Responsibilities

Cash and cheque booking.

Customer service duties.

Receiving cash and cheques

Bank and cash reconciliation.

Immobilization of shares certificates.

Updating clients on the trends of the treasury bills and bonds

Jan ’06 – ’07 Standard Chartered Bank

Direct Sales Representative

Responsibilities

Processing loan application

Prospecting, anticipating and crossing sales leads efficiently and effectively.

Increasing share of wallet by cross selling personal banking products.

Implementing strategies and programs that achieve set goals and other performance targets.

Organizing and holding company presentations.

Proactively working with team members to deliver team targets.

Jan ’05 – ‘06 Jamhuri Express

PR and Marketing

Responsibilities

Developing, implementing and monitoring of appropriate marketing strategies

Developing effective market intelligence tactics and continually establishing reliable data on competitor’s information.

Managing the production and content of the magazine to increase positive image.

Acting as a key point to contact internally and externally for press relations activity.

Agree targets and take accountability for overall achievement of performance objectives.

Create a mutual understanding between the organization and the clients

2003-2004 Air Travel and Related Studies Institute

Diploma in Broadcast Journalism Mass Communication

Diploma in Media Law

Diploma in Sub-editing

Diploma in Marketing

Diploma in Public Relations

Diploma in Advertising

Diploma in Broadcast Journalism

Diploma in Theology

2001-2002 Consolata Institute of Communication and

Technology.

Diploma in news paper writing and reporting.

Diploma in freelance and feature writing.

1995-1998 Kangubiri Girls High School

Kenya Certificate of Secondary Examination (KCSE)