Faith Mutua

Motivated and results-driven professional with a strong background in Human Resources and Administration, now building a successful career in sales and customer relations. Skilled in communication, organization and client engagement, with a strong ability to connect with people and promote products effectively. Energetic, persuasive and goal-oriented, committed to achieving results through teamwork, integrity and excellent customer service.

Freelance Sales and Administrative Assistant at Freelance (2025-08 – Present)

• Promoting products and services to potential clients through face to face interactions and calls.
• Engaging customers to understand their needs and recommending suitable solutions.
• Assisting in achieving daily and monthly sales targets through persistence and teamwork.
• Maintaining accurate client records, documentation and follow-ups.
• Demonstrating strong communication, confidence and goal-oriented attitude in customer engagement.

Human Resource Administrator at Sunveat Foods Limited (2025-04 – 2025-08)

• Maintained and updated employee records and Human Resource database.
• Assisted in payroll preparation and leave management.
• Supported recruitment activities- job postings, interview scheduling and onboarding.
• Ensured compliance with labour laws and company policies.
• Prepared Human Resource related reports and documentation.
• Served as a point of contact for Human Resource related queries.

Human Resource Assistant-Short-term at Kenya Biologics Ltd (2024-04 – 2025-03)

• Assisted in invoicing and preparation of sales reports and accounts follow-ups.
• Managed and updated personnel records for over 600 employees, ensuring compliance with labour regulations and reducing document retrieval time.
• Verified and submitted payroll data for over 300 staff members monthly, achieving a 100% accuracy rate and eliminating payroll discrepancies.
• Supported HR in communicating new policies and procedures to over 300 employees, contributing to a great compliance rate during internal audits.
• Supported the roll-out of health and safety training for employees, contributing to a reduction in reported incidents over 8 months.

Human Resource and Admin Intern at Macheo Children's Org (2023-07 – 2024-03)

• Maintained and updated employee files and human resource databases.
• Supported in coordinating performance review meetings.
• Helped with data entry, reporting and other ad-hoc tasks assigned by human resource managers.

Human Resource Trainee at Macheo Children's Org (2023-04 – 2023-06)

• Assisted in preparing Human Resource audit documents.
• Recorded leave applications and approvals.
• Managed filing, photocopying and printing Human Resource documents.

Bachelor of Business Administration in Human Resource Major – Meru University of Science and Technology (2019-04 – 2023-12)