Faith Opiyo

Detail-oriented Legal and Compliance Professional with over three years of experience supporting regulatory compliance, governance, risk management, and legal operations within a regulated financial services environment. Experienced in monitoring compliance with statutory and regulatory requirements, conducting legal and compliance reviews, supporting KYC and customer due diligence processes, identifying operational and compliance risks, maintaining compliance records, and strengthening internal control frameworks. Skilled in preparing compliance reports, supporting internal audits, coordinating with internal and external stakeholders, and ensuring documentation accuracy and audit readiness.

Knowledgeable in AML/CFT principles, financial crime risk management, and regulatory compliance, with professional training in suspicious transaction analysis. Passionate about strengthening compliance frameworks within innovative financial services and fintech environments.

Compliance and Legal Professional - STIMA DT SACCO SOCIETY LIMITED - Nairobi, Kenya

(2022-09 - 2025-03)

• Monitor compliance with regulatory requirements, internal policies, governance frameworks, and statutory obligations within a regulated financial institution.
• Review, verify, and validate customer onboarding, legal, contractual, and transactional documentation to support KYC compliance, documentation accuracy, and operational integrity.
• Conduct legal and compliance reviews to identify regulatory, operational, and financial risk exposures, escalating issues and recommending corrective actions where necessary.
• Maintain compliance registers, legal records, documentation logs, and audit trails to support regulatory inspections, internal audits, and governance reporting.
• Prepare compliance reports, legal summaries, management updates, and risk documentation to support operational decision-making.
• Support internal compliance reviews by verifying documentation completeness, compliance with internal controls, and adherence to statutory requirements.
• Coordinate with management, external advocates, regulators, and internal stakeholders to resolve compliance issues and ensure timely implementation of corrective actions.
• Track legal matters, compliance actions, contractual obligations, and regulatory deadlines to ensure timely follow-up and accountability.
• Strengthen document management systems by implementing structured compliance and case-tracking processes that improved reporting accuracy, visibility, and operational efficiency.
• Handle confidential legal, operational, and customer information with the highest level of integrity and professionalism.

Business Development & Customer Success Manager - OLIVE & BASIL KE - Nairobi, Kenya

(2024-01 - 2025-12)

• Managed customer onboarding processes and ensured customer information and supporting documentation were complete and accurately maintained.
• Delivered professional customer support through prompt handling of customer inquiries, issue resolution, and relationship management.
• Maintained accurate customer records, invoices, transaction documentation, and operational reports while ensuring confidentiality.
• Processed customer payments and maintained accurate financial transaction records.
• Coordinated with internal teams to ensure timely service delivery and resolution of customer issues.
• Prepared operational reports and maintained documentation supporting management decision-making.
• Assisted with operational process improvements that enhanced customer experience, workflow efficiency, and service quality.
• Ensured compliance with company operational procedures, documentation standards, and internal controls.

Bachelor's - Law - MOUNT KENYA UNIVERSITY (2019-09 - 2025-04)

Diploma - Tax administration - KENYA SCHOOL OF REVENUE AUTHORITY (2021-09 - 2022-08)