Technical Sales Assistant - Syncfusion Software Kenya - Kenya
(2024-09)
Supports the sales team by driving client engagement, managing sales operations, providing technical product guidance, and coordinating administrative and virtual tasks to ensure seamless sales processes and exceptional customer experiences.
- Conducts product demonstrations and personalized walkthroughs for prospective clients, highlighting the unique features and benefits of Syncfusion software solutions.
- Responds promptly and professionally to client inquiries via email, phone, or virtual meetings, ensuring exceptional customer satisfaction and building long-term relationships.
- Assists the sales team in preparing comprehensive proposals, detailed quotations, and compelling presentations tailored to client requirements.
- Maintains meticulous records of client interactions, sales activities, and follow-ups in the CRM system to ensure seamless sales tracking and reporting.
- Stays thoroughly updated on all Syncfusion software products, new releases, and industry trends to provide accurate and informed technical advice.
- Provides clear and persuasive technical explanations to clients, addressing their concerns and demonstrating the software's capabilities and business value.
- Identifies and researches potential clients through market analysis, networking events, and digital channels to expand the sales pipeline.
- Supports marketing campaigns by following up on generated leads, qualifying prospects, and ensuring smooth handover to the sales team.
- Collaborates closely with marketing, technical, and support teams to coordinate client communications, resolve issues, and deliver seamless experiences.
- Shares client feedback, market insights, and product requests with relevant departments to improve software offerings and customer satisfaction.
- Coordinates and manages meetings, client calls, and internal team schedules to ensure timely follow-ups and smooth operations.
- Organizes calendars for the sales team, prioritizing tasks and appointments to optimize productivity.
- Drafts and sends professional emails, proposals, and follow-up messages to clients and prospects.
- Maintains consistent and clear communication between clients, sales teams, and cross-functional departments.
- Prepares, organizes, and maintains sales documents, presentations, and reports for easy access and reference.
- Ensures all client information and communications are accurately recorded in CRM and shared with the sales team.
- Sets up virtual meetings, webinars, and online product demos, ensuring smooth technical execution and participant engagement.
- Monitors online tools and platforms used in sales operations, troubleshooting minor issues to prevent disruptions.
Billing Clerk - Lolwe Medical Clinic - Kenya
(2023-06 - 2024-05)
Supports efficient clinic operations by accurately managing patient billing, financial transactions, and records while delivering professional and courteous service to patients and staff.
- Received and assisted patients, visitors, and staff professionally, ensuring efficient front-office and billing services.
- Registered patients and scheduled appointments while accurately capturing billing and service details in the clinic system.
- Prepared patient invoices and processed payments, including cash, mobile money, and insurance-related transactions.
- Maintained accurate billing records and ensured the confidentiality of patient financial and medical information.
- Managed patient check-in and check-out procedures, confirming services rendered before billing.
- Responded to patient billing inquiries and resolved basic discrepancies in a timely and courteous manner.
- Compiled daily and periodic billing and sales reports to support financial tracking and management review.
- Balanced daily cash collections and reconciled receipts against billing records.
- Assisted in maintaining orderly filing and documentation of billing records to support audits and internal reviews.
Attaché - Ministry of Agriculture, Livestock, Fisheries & Cooperatives - Kenya
(2022-07 - 2022-10)
Responsible for assisting in Accounting and financial operations by accurately processing financial records, monitoring expenditures, and ensuring compliance with the ministry and government.
- Reviewed and verified payment vouchers prepared for suppliers and service providers to ensure accuracy and completeness.
- Assisted in conducting comparative analysis of month-end balance sheets, assessing variances against previous accounting periods to support informed financial decision-making.
- Assisted in analyzing actual profit and loss statements against budgeted figures and previous periods to monitor expenditure performance.
- Assisted in processing and reviewing payroll records, including verification and approval of statutory tax and deduction payments.
- Balanced and reconciled departmental checkbooks and cash records to ensure accurate tracking of financial transactions.
- Captured and maintained financial data using Microsoft Excel, including key details of imprest warrants and payment vouchers for record-keeping and reporting purposes.
- Recorded, updated, and maintained a voucher numbering register to ensure proper tracking and accountability of all vouchers.
Sales Representative - M-Kopa Kenya - Kenya
(2019-01 - 2019-08)
