Faith Shiru

Procurement and supply chain professional with hands-on experience across stores, purchasing, receiving and end-to-end order fulfilment, gained within the hospitality and e-commerce sectors. Skilled in purchase order processing, supplier and vendor coordination, inventory control, and supply chain documentation, with additional strength in remote order support and customer communication. Holds a Diploma in Procurement & Supply Chain Management, backed by practical exposure to both structured on-site operations and digital, remote-first supply chain environments.

Reliable, detail-oriented and quick to learn, with a consistent record of accuracy and accountability.

Remote Order & Supply Chain Support Agent - Freelance - Remote

(2026-07)

• Manage real-time customer communication on order status, stock availability and delivery timelines, supporting end-to-end order fulfilment.
• Liaise between customers and back-end fulfilment teams to resolve delayed shipments, stock discrepancies and delivery issues.
• Track order and inventory data across multiple platforms, ensuring accuracy in reporting and issue escalation.
• Flag recurring supply chain and fulfilment issues to support process improvement.

Stores, Purchasing, Receiving & Procurement Trainee - Tribe Collections (Trademark Hotel Group) - Nairobi

(2026-01 - 2026-06)

• Supported daily stores and procurement operations, including goods receiving, inspection and verification against purchase orders and delivery notes.
• Maintained stock records and bin cards and conducted inventory counts to ensure accurate stock levels.
• Applied purchasing procedures, including raising requisitions, processing purchase orders and liaising with suppliers on order status and lead times.
• Maintained organized, audit-ready procurement and stores documentation to support reconciliation and cost control.
• Worked closely with the Finance & Operations team to uphold supplier accountability and stock control standards.

E-commerce Order & Supply Chain Support Agent - Freelance Remote E-commerce Platforms - Remote

(2025-09 - 2025-12)

• Supported end-to-end order processing for online retail customers, addressing product availability, pricing and delivery-status enquiries.
• Coordinated with warehousing and fulfilment teams to process returns, exchanges and refunds in line with inventory and supply chain policy.
• Monitored delivery and stock-related issues, escalating recurring supply chain concerns to improve fulfilment accuracy.
• Maintained accurate order and inventory records to support supply chain reporting and continuous improvement.

Procurement Industrial Attachment - Kenya Forestry Research Institute (KEFRI)

(2025-03 - 2025-08)

• Gained practical exposure to procurement and stores administrative processes within a research institution.
• Supported requisition processing and stock documentation tasks, developing workplace discipline and teamwork skills.

Diploma - Procurement & Supply Chain Management - Kabete National Polytechnic-NRB (2024 - 2025)

Kenya Certificate of Secondary Education (KCSE) - St. Brigid Baraka Girls Secondary School (2019 - 2023)

Kenya Certificate of Primary Education (KCPE) - Moi Primary School-NKR (2015 - 2018)