Faiza Mohamed

Dedicated Front Office & Client Service Specialist with 5+ years of experience in sales, reception, inventory management and customer consultation at Planty Flower and Garden, Muna's Kitchen, and Carenic Beauty. Proven in client retention, order management, invoicing, vendor negotiation and team collaboration. Diploma in Cosmetology and Certificate in Front Office Management (AFISA Skill Campus).

Fluent

English (C1), strong MS Office and POS skills.

Seeking Front

Office, Receptionist, Customer Service, Sales Associate or Beauty Advisor roles in Nairobi / Kiambu.

Sales Plant Care Specialist & Receptionist at Planty Flower and Garden (2023-01 – Present)

• Advise 30+ clients weekly on plant selection, care and home display, increasing repeat purchases.
• Manage inventory: restocking, organizing plants, pruning and pest control to maintain store standards.
• Handle front office: welcome clients, manage bookings, answer calls, maintain client records.
• Create invoices and follow up on orders to ensure accurate and timely dispatch.
• Collaborate with team to design attractive displays that improved store aesthetics and boosted sales.

Sales Manager at Muna's Kitchen (2019-10 – 2022-02)

• Managed food & juice delivery operations including packaging, timely delivery and customer satisfaction.
• Handled telephone orders, client preferences and complaint resolution.
• Sourced and negotiated with vendors/suppliers for high-quality products at best value.
• Supervised and mentored employees, ensured quality of work and on-time salary payments.
• Implemented improvements to production, service and pricing that reduced waste and increased efficiency.

Mentee / Intern at Carenic Beauty and Hairdressing (2020-01 – 2021-03)

Part-time while studying

• Managed client bookings ensuring minimal wait time and friendly service.
• Recommended cosmetics, lotions and hair products after needs assessment.
• Performed manicures, pedicures, hairstyling, braiding as required.
• Promoted products via social media, increasing visibility and client base.
• Maintained client database, sourced beauty products, and kept stations fully stocked and presentable.

Front Office Management Certificate in Front Office Management – AFISA Skill Campus (2024)

Diploma in Cosmetology in Cosmetology – Carenic Beauty and Hairdressing (2025)

Certificate in Computer Applications in Computer Applications – Kaizen Computer College (2019-07)

KCSE – St. Teresa's Girls School (2010)