Fanaka Mitchell

Customer-focused professional with 1.5 years of experience in front-desk operations and teaching. Strong communication and problem-solving skills gained as a School Receptionist and Computer Packages Teacher. Proven ability to handle inquiries, resolve issues calmly, and support diverse clients. Eager to bring patience, tech skills, and a friendly approach to a Customer Service role.

Computer Packages Teacher- Ideal Training College, Kiserian (2025-01 - current - Served as first point of contact for students, parents, and staff, handling 30+ daily inquiries in person and by phone - Managed appointment scheduling, visitor logs, and school correspondence with accuracy and discretion - Resolved complaints and directed concerns to relevant departments, maintaining a calm and professional tone - Operated office equipment and maintained student records using school database systems Computer Packages Teacher (2026-01) - Taught MS Office, internet usage, and basic IT skills to classes of 20+ students - Explained technical concepts in simple terms, adapting communication style for different learning levels - Handled student questions, feedback, and technical issues during practical sessions - Created training materials and tracked student progress, improving overall class performance

Postgraduate - Brighter College (2025)