Farida Mutheu

Personable and organized Front Desk professional with 1+ years of experience in guest services, reception, and administrative support across hospitality and corporate office settings. Skilled in managing high-volume phone and visitor traffic, room and appointment scheduling, and client relations, with a strong record of creating a welcoming first impression while keeping front-office operations running smoothly.

Front Desk Officer (Part-Time) - Gatsby Africa - Nairobi

(2025-05 - 2025-12)

• Served as the first point of contact for visitors and callers, managing front office operations with a professional, welcoming manner.
• Handled incoming calls, greeted and directed guests, and provided administrative support to keep daily operations running smoothly.
• Stepped in to cover core administrator duties during absences and field assignments, ensuring zero disruption to front-office coverage.

Administration & Personal Assistant - NIT Studio - Nairobi

(2023-09 - 2024-03)

• Managed office correspondence, visitor coordination, and calendar/appointment scheduling for daily operations.
• Maintained digital and physical filing systems, inventory records, duty rosters, and legal documentation with full accuracy.
• Tracked and reconciled monthly expenses, maintaining organized financial records for review.
• Handled confidential employee information and contracts with strict discretion and compliance.
• Coordinated and built time-tracking tools that improved visibility into team productivity.

Front Office & Reservations Associate - Fair Acres Boutique Hotel - Nairobi

(2022-10 - 2023-01)

• Staffed the front desk of a boutique hotel, managing room reservations and guest allocations for a high occupancy property.
• Oversaw check-in/check-out processes for guests, maintaining a consistently seamless and welcoming guest experience.
• Answered and routed a high volume of phone calls daily, resolving guest inquiries and issues promptly and professionally.
• Liaised across departments to coordinate schedules and updates, keeping front-office operations running smoothly.

Diploma - Hospitality Management - Zetech University (2020 - 2022) Ruiru, Kenya

International Computer Driving Licence (ICDL) - Techno Brain (2017 - 2017) Nairobi

Certificate of Secondary Education - St Mary's Runda Girls High School (2013 - 2016) Kiambu