Fatuma Abdul

I am Proficient in customer service best practices and related options. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities committed to maintain professional relationships to increase profitability and drive business results. Additionally bringing top-notch skills in verbal and written communication, active listening and analytical problem -solving skills to enhance customer experience

Solid team player without going demeanor and proven skills in establishing rapport with clients. motivated to maintain satisfaction and contributor to company success. Specialize in quality speed and process optimization articulate, energetic and results oriented with exemplary passion for developing relations, cultivating partnership and growing businesses

customer service representative at CCI KENYA for the last 2 years.

• Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
• Responding to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special or wants.
• Updated accounts information to maintain customer records.
• Answered customer calls promptly to avoid-on- hold wait times.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.

EDUCATION

DIPLOMA: Education

Mwingi Teachers Training College- MWINGI