Felix Koskei

Highly motivated Software Developer & IT Specialist with hands-on experience in C#, ASP.NET MVC, Kotlin and Jetpack Compose, and SQL server. Skilled in developing scalable systems, optimizing databases, and integrating REST APIs. Strong foundation in IT support, computer networking and AI, with proven ability to deliver reliable and scalable software solutions.

IT Support at Kenya Broadcasting Corporation (KBC) (2024-04 – 2024-07)

• Resolved 95%+ of IT issues on first contact, improving uptime and user satisfaction
• Installed and maintained network devices, LAN, and Wi-Fi connectivity solutions
• Managed user access controls and permissions in line with IT security policies
• Strengthened cybersecurity through antivirus updates, patch management, and policy compliance
• Supported live broadcast systems with 99% uptime during broadcasting events
• Delivered technical support and staff training on IT best practices and system security
• Prepared IT documentation and troubleshooting manuals for efficient maintenance and knowledge sharing

Software Developer at Swizzsoft Systems Limited (2025-04 – 2025-12)

• Designed, developed, and maintained business applications using C#, ASP.NET MVC, and Web APIs.
• Built and optimized SQL databases to improve performance and data security.
• Developed and integrated RESTful APIs for seamless external system connectivity.
• Implemented responsive front-end designs, reducing Android app support requests by 20%.
• Conducted unit and integration testing to ensure system reliability and maintainability.
• Collaborated in Agile sprints, contributing to code reviews, planning, and CI processes.
• Authored technical documentation and deployment guides for development and operations teams.
• Contributed to Android app development using Kotlin and Jetpack Compose for SACCOs and schools.

IT Specialist at ICT Authority - presidential digitalent programme (pdtp) (2026-01 – Present)

• Assisted in company accreditation through the ICT Authority portal, resolving compliance and submission issues.
• Prepared reports on compliance with ICTA standards, including Information Security, IT Governance, ICT Policy, and ICT Networks.
• Conducted onsite assessments and evaluations to ensure ICT compliance and accreditation readiness.
• Contributed to ERP standards documentation and AI-related compliance initiatives for organizational requirements.
• Participated in audit meetings and IT infrastructure evaluations for accreditation purposes.
• Designed presentations and feedback reports on assessment outcomes and improvement recommendations.
• Improved process efficiency by supporting successful company accreditation and ICTA compliance.

Bachelor of Science in Information Technology – Taita Taveta University (2021-09 – 2025-08)

Kenya Certificate of Secondary Education – Kiplabotwa Secondary School (2017-01 – 2020-06)

Kenya Certificate of Primary Education – Chelemei Primary School (2006-01 – 2016-12)