Festus Kitonga
Workforce Planner / MIS Reporting Analyst
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About
Resourceful and adaptable IT Call Center Professional with more than 5 years in the real-time, MIS, and Workforce management industry and 10 years in the BPO Industry. Progressively responsible for managing MIS within the BPO Industry and MIS Department in the position of Workforce and Schedule Planner / MIS Reporting Analyst. Detail-oriented with strong skills in communication, organization, data analysis, planning, and scheduling.
Experience
Resourceful and adaptable IT Call Center Professional with more than 5 years in the real-time, MIS, and Workforce management industry and 10 years in the BPO Industry. Progressively responsible for managing MIS within the BPO Industry and MIS Department in the position of Workforce and Schedule Planner / MIS Reporting Analyst. Detail-oriented with strong skills in communication, organization, data analysis, planning, and scheduling.
Education
Management in both public and private sectors of the economy, administration, and compliance from an organization stand point
