Festus Lasiti

Provide comprehensive onsite and remote technical support, troubleshooting hardware, software, and network issues for over 300 users, ensuring minimal downtime. Manage installation, configuration, and setup of new systems and software, ensuring secure configurations and compatibility with existing infrastructure. Conduct network performance analysis to optimize connectivity and identify potential security vulnerabilities.

ICT Department - Karen Hospital - Nairobi, Kenya

(2024-07)

• Provide comprehensive onsite and remote technical support, troubleshooting hardware, software, and network issues for over 300 users, ensuring minimal downtime.
• Manage installation, configuration, and setup of new systems and software, ensuring secure configurations and compatibility with existing infrastructure.
• Conduct network performance analysis to optimize connectivity and identify potential security vulnerabilities.
• Perform security assessments on internal systems, identifying weaknesses and recommending patches and configuration changes.
• Develop and maintain detailed IT documentation, contributing to a robust internal knowledge base for efficient problem-solving.
• Deliver user training on new systems and security best practices, translating technical concepts into accessible knowledge for non-technical staff.
• Key Skills Applied: Network security, vulnerability identification, hardware/software troubleshooting, user training, IT documentation.

Financial Assistant | Sales and Marketing Manager | Data Management - Sabali Water Company - Nairobi, Kenya

(2021-01 - 2024-06)

• Managed and maintained comprehensive financial and sales databases, utilizing both manual and computerized systems to ensure accurate data capture and reporting.
• Prepared daily financial reports and general ledgers, implementing processes to ensure compliance and valid information flow with clients and management.
• Spearheaded the analysis of market trends and customer data to discover growth opportunities, exceeding sales goals and boosting operational efficiency.
• Developed strong client relationships by understanding, analyzing, and responding to unique customer needs, ensuring high levels of satisfaction and retention.
• Managed and tracked client queries, ensuring timely resolution and documenting all transactions for auditing and reporting purposes.
• Key Achievements: Optimized sales and operational efficiency through innovative process improvement, data-driven decision-making, and accurate data management.

Bachelor's Degree - Programming and Statistics - Kenyatta University (Main Campus) (2016-01 - 2022-12)

Kenya Certificate of Secondary Education (KCSE) - Karen South High (2012-01 - 2015-12)