Fiona Nyaga

Results-driven Sales and Marketing Executive with over 6 years of experience in sales, marketing, business development, client acquisition, property marketing, relationship management, and customer engagement. Strong track record of generating leads, converting prospects, promoting property solutions, maintaining client relationships, negotiating agreements, and identifying opportunities for revenue growth. Skilled in consultative selling, market research, customer retention, presentations, and stakeholder engagement.

Sales and Marketing Executive at Mhasibu Housing Company Ltd (2024-05 – Present)

• Develop and execute sales and marketing activities to promote housing and investment opportunities.
• Identify, prospect, and follow up with potential clients through referrals, networking, direct outreach, and other channels.
• Generate and qualify leads and convert prospects into clients through effective sales presentations and consultations.
• Understand client needs and recommend suitable housing and property investment solutions.
• Build and maintain strong client relationships to encourage repeat business, referrals, and long-term customer retention.
• Prepare sales proposals, presentations, and product information to support the sales process.
• Monitor market trends, customer preferences, and competitor activity to identify new business opportunities.
• Work closely with internal teams to support smooth client onboarding and positive customer experiences.

Assistant Property Manager at Tel Aviv Estate (2017-06 – 2024-03)

• Supported property marketing activities by responding to inquiries, presenting available properties, and converting prospects into tenants.
• Built and maintained strong relationships with prospective and existing tenants, contributing to high occupancy levels.
• Conducted property viewings and communicated property features, terms, and value to prospective clients.
• Followed up with prospects and supported negotiations through to successful tenancy agreements and renewals.
• Addressed client concerns professionally and maintained high standards of customer service and retention.
• Coordinated with tenants, contractors, and management to ensure efficient service delivery and client satisfaction.

Social Worker at Huduma Kenya – Makadara (2016-10 – 2017-05)

• Engaged directly with members of the public, assessed their needs, and provided appropriate support and referrals.
• Developed strong communication, interpersonal, client-service, and relationship-management skills.
• Maintained accurate client records and handled sensitive inquiries professionally.

Sales Promoter at Candy & Candy Records (2016-01 – 2016-06)

• Promoted products and services directly to customers and increased product awareness through targeted sales activities.
• Generated leads, engaged prospective customers, answered product inquiries, and supported sales campaigns.
• Built positive customer relationships and contributed to achieving sales objectives.

Sales Representative at Airtel Kenya (2013 – 2013)

Sales Promoter at Beauty Boutique (2015 – 2015)

Diploma in Social Work and Social Development – University of Nairobi (2016)

Certificate in Information Technology – Jomo Kenyatta University of Agriculture and Technology (2015)

KCSE – St. Catherine Nthagaiya Girls' High School (2012)