Fiona Peter

Detail-oriented and results-driven Social Work professional with hands-on experience in program administration, comprehensive case management, mental health advocacy, and high-volume data collection. Proven track record in leveraging standardized structured interviewing protocols, survey methodologies, and electronic documentation tools to capture high-quality community datasets. Adept at managing sensitive information, delivering targeted psychosocial counseling, executing crisis interventions, and fostering cross-functional stakeholder collaboration to optimize community welfare and public service delivery.

Data Assistant at Educate Kenya (2026-06 – 2026-07)

• Achieved 100% of daily data collection targets by administering structured phone interviews and managing rigorous contact schedules for 40+ rural respondents per day.
• Eradicated data entry errors and reporting discrepancies by meticulously auditing completed questionnaires for completeness and logical consistency prior to primary database upload.
• Maintained a zero-incident data security record by strictly adhering to national data protection acts and organizational confidentiality frameworks when documenting vulnerable populations' profiles.
• Boosted survey compliance rates by 20% through clear communication of project milestones, mitigating respondent hesitation, and building strong cross-cultural rapport over phone channels.
• Optimized survey instrument reliability by contributing to daily project calibration meetings, systematically identifying ambiguous text blocks, and generating real-time feedback for field adjustments.

Social Work Attaché at National Police Service Commission (2025-05 – 2025-08)

• Strengthened mental health coping frameworks across multiple Nairobi metropolitan stations by developing and executing targeted psycho-education tracks and direct group counseling modules.
• Accelerated program adoption and service outreach by organizing administrative filing systems, optimizing daily case trackers, and facilitating resource allocations within police welfare programs.
• Secured 100% operational confidentiality by systematically managing, archiving, and indexing sensitive medical profiles, behavioral sheets, and personal history files for active-duty personnel.
• Streamlined professional intervention pathways by managing front-end intake assessments, conducting initial diagnostics, and establishing formal referral links to specialized psychiatric assets.
• Mitigated internal service delivery friction by co-leading inter-departmental wellness roundtables aimed at reducing psychological stigma and promoting early-stage crisis prevention counseling.

Social Work Attaché at Limuru Children's Office (2024-05 – 2024-08)

• Successfully managed a high-priority caseload concerning complex child protection dynamics, including legal custody allocations, persistent truancy intervention, and systemic neglect mitigation.
• Accelerated document retrieval efficiency by 35% by auditing, re-indexing, and modernizing legacy physical case registration logs, index cards, and historical record archives.
• Reduced immediate response intervals for vulnerable minors by integrating cross-functional linkages with regional family courts, child protection networks, and urgent medical referral structures.
• Delivered empirical evidence to guide legal custody verdicts by conducting exhaustive home visit assessments, tracing background metrics, and compiling high-accuracy forensic social inquiry records.
• Optimized front-desk operations by introducing a structured client triage model, filtering daily walk-in inquiries based on case urgency, and ensuring seamless caseworker distribution.

Bachelor of Social Work in Social Work – St. Paul's University (2022 – 2026)

Kenya Certificate of Secondary Education – St. Mary's Thitani Girls Secondary School (2018 – 2022)

Kenya Certificate of Primary Education – Kaliluni Primary School (2009 – 2017)