Flevian Lijoodi

I am a results-driven achiever who enjoys working with people and is willing to help customers with their issues. I believe my ability to interact well with others together with my enthusiasm will assist me do the job well. I have worked in Administrative Support with Knight Frank, Kenya, a real estate company where my roles were: email support using utlook and Mailchimp, telephone support, handling walk-in and online clients in a remote office, creating marketing collateral for agent’s portfolio using Adobe Indesign, processing payments, and follow-up with clients, attending to manager’s needs such as bookings, scheduling and reporting to the company on updates through PowerPoint and Microsoft Excel.

I have worked as a virtual assistant for an Airbnb company for 2 years. My my roles included answer all the email queries in the inbox and on other platforms, answer telephone enquiries, process payments via booking management system, communicate booking/check-in details with clients prior to arrival, ensuring that they have been read and instructions understood, verify bookings to legitimise and minimise fraud, follow up with guests to ensure they leave reviews, responding to them as required, Identify and escalate issues with guests, populate rota for housekeeping and distribute amongst staff. I have also worked in the marketing field with JamboPay for three months and I believe this has helped to refine my interaction with customers.

My communication skills and body language were modified for the better during this time. I have also worked at City Hall as a data entry clerk at the cash office which sharpened my integral skills. I have achieved a Bachelor in Real Estate Management which I believe has refined me in property matters and in dealing with customers.

I firmly believe in the integrity and professionalism of my work and strive to ensure that every aspect of what I do also upholds the company core values as well as mine. Other skills I cannot overlook are my proficiency in Microsoft Office, my seasoned communication and problem-solving skills and admirable loyalty to my work. I will consider working with your organization a humbling opportunity for career advancement and discovery.

I hope to hear from you.

Ministry of Lands, Public Works, Housing and Urban Development (State Department of Housing and Urban Development – Housing Officer 1

I am currently employed by the state department as a Housing Officer.

My duties include

• Housing Functions : Collecting data on housing to up-date the housing database and establish the levels of demand and supply • Identifying land for Housing development • Preparing project briefs • Disseminating information on appropriate building technologies to stakeholders • Planning and implementing housing and human settlements projects • Preparing low cost house type plans and construction manuals • Gathering data to establish the level of demand and supply of Housing infrastructure • Assisting in the preparation of project brief, tender documents, project/progress reports • Preparing and maintaining a database of prospective investors in physical housing infrastructure • Slum Up-grading Function: Collecting of social, economic and physical data on existing slums, informal land and Housing markets • Sensitizing slum communities • Maintaining and up-dating of slums data base • Identifying land for relocation/housing development • Compiling report from site meeting • Civil servant Housing Schemes Function : Identification of land for civil servants housing development • Preparation of project briefs • Generation of reports during housing project design • Construction and conveyance • Updating the tenant register and Facilitating the acquisition of leases and titles for civil servants

Knight Frank, Kenya – Residential Agency Coordinator (April 2021 – October 2022)

I have worked as a Residential Agency Coordinator running the Knight Frank- Hub Mall Office. My responsibilities included:

• Answer phones and attend to visitors who come to make enquiries Create marketing materials for the various properties that are being marketed Schedule appointments and maintain calendars
• Schedule and coordinate staff and other meetings
• Collate and distribute mail to the brokers
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Create and maintain filing systems, both electronic and physical
• Manage accounts and perform bookkeeping
• Office administration

Flevian Musavi Lijoodi

RESUME

WORK EXPERIENCE The Finer Dwelling Company, London (UK) – Virtual Administrative Assistant (April 2022– to date)

I am currently a part time virtual assistant with The Finer Dwelling which provides accommodation for tourists. My responsibilities include:

• Answer all the email queries in the inbox and on other platforms.
• Answer telephone enquiries.
• Process payments via booking management system.
• Communicate booking/check-in details with clients prior to arrival, ensuring that they have been read and instructions understood.
• Verify bookings to legitimise and minimise fraud.
• Follow up with guests to ensure they leave reviews, responding to them as required.
• Identify and escalate issues with guests.
• Populate rota for housekeeping and distribute amongst staff.

Jambopay- County Government of Nairobi- Data Entry (2018 – 2018)

• I have worked with JamboPay on a part time basis from time to time, with the major deployment being for two months at City Hall where my roles included;
• Data entry for payments made to the county through the company at the Cash office
• Balancing of the payments made to the payments recorded
• Ensuring the payments are made to the right accounts
• I was able to interact with customers and improve on my communication skills and competence as I handled finances
• I also did field work for the company which included advertising their services and answering to customer

Concerns

Jambopay - Marketing (2017 - 2017)

I have worked with Jambopay doing door to door awareness of their services and marketing their products. My major rules included.

• Marketing the company’s services.
• Daily interaction with customers who have used Jambopay to collect feedback.

City Hall - Attachment (2020)

• I was able to work for the county government valuation department where I was required to:
• Carry out searches on land records and valuations
• Be conversant with GIS as it was being initiated into the county government interface

UNIVERSITY OF NAIROBI

2016-2020

BACHELOR’S IN REAL ESTATE MANAGEMENT (SECOND CLASS HONORS UPPER DIVISION)

BURUBURU GIRLS HIGH SCHOOL

2012 -2014

AWARDED KCSE CERTIFCATE (B+ PLUS)

HUBSPOT ACADEMY

2019

Content Marketing Certification Social Media Marketing Certification UNIVERSITY OF NAIROBI

2015

Certificate in Computer Packages