Florence Muthoni

I am a dedicated and enthusiastic individual with a strong foundation in communication and customer service skills. I have gained valuable skills and knowledge through my academic studies, volunteer work, and part-time jobs. I am eager to apply my skills and learn from experienced professionals in a customer service institution, and am committed to delivering exceptional service to customers.

I am confident in my ability to learn quickly and to provide excellent service to customers. With my strong communication skills, attention to detail, and ability to work well under pressure, I am excited to contribute to the success of an organization and to represent it in a positive manner

I was at Kenya Forestry Research Institute (kefri) for an industrial attachment.

The following was my experience and the tasks that I conducted

July 2022- August 2022

• I successfully resolved frustrated customer's issues by actively listening, taking ownership of the problem, providing a clear plan of action, and keeping them informed, resulting in their satisfaction and appreciation for my exceptional customer services.
• Solved issues experienced by visitors such as photocopying their documents and helped them allocate different offices as they alighted the institution.
•  Provided clerical and general administrative support to officers within the section

Karatina university- Bachelor of science in Information science,2019-present

ESMART COLLEGE- certificate in Microsoft application

Mugoiri Girls High school- KCSE