Florence Nzei

Detail-oriented BBIT graduate with hands-on experience in ERP support, data management, sales brand activation, and practical web development. Skilled in Microsoft Excel, SQL, HTML/CSS, Google Workspace, Trello, Notion, and team collaboration, with exposure to Microsoft Dynamics 365 Business Central and reporting workflows. Built a laundry services app to help clients book services and support laundromat order management.

Seeking an entry-level opportunity in IT support, data analysis, business support, or operations where I can contribute strong organization, communication, and problem-solving skills.

IT Attachee – ERP Systems and Data Support - Appkings Solutions - Nairobi

• Supported Microsoft Dynamics 365 Business Central configuration and day-to-day system support for internal users.
• Cleaned, validated, and maintained data to improve accuracy and reporting reliability.
• Contributed to POS system development and testing activities, helping verify functionality before release.
• Documented business processes and system workflows to support implementation and knowledge transfer.
• Collaborated with team members to complete assignments efficiently and meet project deadlines.

Sales Brand Ambassador - YDX Agency - Nakuru

• Promoted beverage brands during campaigns and activations, supporting customer engagement and brand visibility.
• Explained product features and benefits clearly to customers to encourage interest and purchase.
• Built positive customer relationships and supported a professional on-ground brand image.
• Collected customer feedback and shared insights to support marketing efforts.

Brand Ambassador - Valon - Nakuru

• Supported product promotions and customer engagement during field marketing activities.
• Assisted with event execution and brand awareness initiatives.
• Collected customer feedback to help inform promotional strategies.

Bachelor of Business Information Technology (BBIT) - Business Information Technology - Kabarak University (2021-09 - 2025-12)