Francis Khayeka

Data and ICT professional with 8+ years of experience supporting information systems, maintaining institutional records, validating data, and preparing operational reports. Skilled in SQL Server, Microsoft Excel, Power BI, Power Query, and database management. Experienced in checking data accuracy, investigating inconsistencies, joining related records, and improving reporting reliability.

Brings a practical combination of data analysis, systems support, documentation, and user training, with an interest in applying these skills to master data management and data quality across business operations.

ICT Tutor & School Data Analyst at Nairobi National Polytechnic (2020-01 – Present)

• Maintain and validate institutional data used for student records, assessment processes, and management reporting.
• Use SQL Server to retrieve, join, review, and analyse records from institutional databases for reporting and follow-up.
• Apply Excel, Power Query, and Power BI to organise datasets, review trends, and produce reports and dashboards.
• Check records for missing information, inconsistent values, and mismatches; investigate issues and support corrections.
• Support consistent reporting formats and data definitions to improve the reliability of information shared across departments.
• Support digital student portfolio and assessment workflows, helping strengthen record accuracy and verification processes.
• Provide ICT support and training to staff and users, including guidance on information systems and correct data handling.

IT Officer II at Nairobi Technical Training Institute (2016-01 – 2019-11)

• Supported ICT systems and day-to-day technology operations across institutional departments.
• Maintained and supported more than 150 workstations, including software configuration, setup, and troubleshooting.
• Supported network connectivity, user access, system updates, backups, and general ICT service continuity.
• Helped staff resolve hardware, software, and information-system issues and documented support actions.

IT Support Intern at SAI Offices (2014-09 – 2014-11)

• Assisted with routine IT support tasks, equipment setup, troubleshooting, and user support.

IT Intern at Kenya Broadcasting Corporation (KBC) (2011-08 – 2011-11)

• Gained practical exposure to IT operations and technical support in a professional working environment.

ICT Examiner & Invigilator at TVET CDACC (2021 – Present)

• Support assessment processes, candidate verification, examination procedures, and compliance with assessment requirements, with an emphasis on accuracy, documentation, and integrity.

Master of Science in Information Technology – Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Bachelor in Business Information Technology – JKUAT (2012 – 2015)

Diploma in Business Information Technology – JKUAT (2010 – 2012)

Kenya Certificate of Secondary Education – Chavakali Boys High School (2006 – 2009)