Francis Maero
Customer care agent
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About
I am a focused professional with strong experience in customer service and proven ability to assist customers with a well-informed selection of suitable products and services. I have demonstrated exceptional communication and relationship building skills and encourages team collaboration in order to achieve excellent customer satisfaction. I am customer focused and experienced in call center and retail operations with the proven ability to work towards and consistently exceed targets.
I am committed to the delivery of high service standards with a dedication of delivering solutions, handling complaints and solving problems.
Experience
Infotrak Research and Consulting Company
Customer Service Agent
Responding to customer emails and telephone calls to resolve problems.
Offering advice in a professional and efficient manner.
Working in compliance with high customer service standards and company practices.
Utilized interpersonal communications skills when engaging with customers.
Promptly attended to customers requests efficiently.
Ensured customers received exemplary customer service during all contact points with the company.
Food Security for Peace and Nutrition Africa
Project assistant
Assited project team in mapping out the project areas in terms of the smallest administrative boundaries
Mobilized, selected and registered the target project beneficiaries as per the stipulated criterion
Collected and recorded qualitative and quantitative data as appropriate to the specific objectives of the project
Assisted the project team in developing training schedules, identifying appropriate venues and identifying the lead contact person for the target beneficiaries
Conducted training as per the identified needs of the registered target beneficiaries
Performed other duties as assigned by the direct supervisor.
Jaramogi Oginga Odinga Teaching and Referral Hospital
Clinical Nutritionist
Undertook nutrition screening and thorough evaluation of nutritional status of all patients.
Determined daily caloric needs, calorie intake and BMI of assigned patients.
Assisted with clinical research and medical nutrition therapy for treatment of patients.
Planned, monitored and revised therapeutic diets as per their health conditions.
Advised patients on effective nutrition management and adoption of good diet.
Used standardized formulas for computing nutrition needs of all patients.
Kenya Red Cross Society
Student internship
Coordinated and overseeing of projects being undertaken by Kenya Red Cross Society.
Mobilized community members for community activities such as market cleaning.
Networked with other like minded organizations and government ministries/departments.
Coordinated household food and nutrition security assessment, monitoring and reporting.
Coordinated field inspection under the head of livelihoods department, drawing and implementation of
01/12/2020 - 29/02/2021
01/5/2017 - 30/7/2017
2014- 2020
2017-2018
2009- 2013
work plans.
Weekly reporting of project progress to the project coordinator.
Kenya Nutritionist and Dietitian Institute
Research Assistant
Evaluated potential subject participants to asses suitability for planned studies.
Gathered, arranged and collected data as per research requirements.
Performed statistical qualitative and quantitative analysis.
Demonstrated strong writing skills to generate original correspondence and reports.
Prepared materials for reports, presentations and trainings while in the field.
Mbagathi County Hospital
Student internship
Providing nutrition counseling and education
Prescribing and dispensing therapeutic foods and supplements.
Calculating and formulating diet plans.
Conducting nutrition care processes in various hospital departments.
Compiling monthly reports.
Education
Kenyatta University
Food Nutrition and Dietetics
Second class upper
Kenyatta University
Certificate In growing leaders programme
Distinction
St Bedas Bukaya Secondary school
KCSE
A-
