Dispatch & Operations Coordinator - Vivo Energy Kenya - Nairobi Terminal
(2020-08)
Led end-to-end service delivery coordination across a high-volume fuel and LPG distribution network, managing third-party logistics partners, enforcing compliance, and reporting on operational KPIs.
- Applied HSSEQ standards in all operational activities, conducting regular safety toolbox talks to ensure zero-incident field execution and regulatory compliance across all delivery channels.
- Planned, coordinated, and monitored all job activities across organizational boundaries aligning distributor teams daily on delivery schedules, route plans, and execution priorities.
- Handled scheduling and dispatching of transport resources in line with job requirements, proactively identifying supply gaps to maintain uninterrupted service delivery.
- Managed client relationships as the primary point of contact for job preparation, execution, and closeout — resolving complaints and service issues promptly to maximize customer satisfaction.
- Ensured prompt escalation of issues impacting service delivery to area management, safeguarding client objectives and operational continuity.
- Ensured that all assigned contracts and delivery quotes were fully understood; monitored invoicing and reconciliation processes to prevent revenue leakage and variance report and reconciliation.
- Operated SAP, ICMS, and OMEGA 5000 to monitor inventory movements, generate performance dashboards, and supply management with actionable reports.
- Tracked and reported delivery performance metrics, customer visit hit rates, order volumes, and distribution of KPIs submit accurate daily and periodic reports to management.
- Led cross-functional teams and mentored new team members on SOPs and systems, improving onboarding speed and team proficiency measurably.
- Reduced truck turnaround time by 10% through territory-level process optimization, increasing dispatch volume capacity.
- Led integration of a new fueling system with zero operational downtime, demonstrating ability to supervise and improve execution standards.
LPG/Fuel Gantry Operative - Vivo Energy Kenya - Nairobi Terminal
(2020-06 - 2020-08)
- Executed safe fuel and LPG loading operations following strict compliance protocols and maintained a zero-incident safety record.
- Conducted routine equipment checks with a check lists.
- Managed stock levels to ensure continuous, compliant and safe operations.
- Awarded for outstanding performance and reliability by terminal management within two months of joining.
Service & Parts Manager - SACC Urban Auto - Machakos/Syokimau
(2019-06 - 2020-01)
- Coordinated service operations and managed client accounts; implemented structured post-service follow-up programme that improved customer satisfaction ratings by 5 points.
- Reduced service turnaround time by 20% through improved workflow planning and process optimization at the outlet level.
- Drove a 10% increase in online sales through proactive customer engagement and web-based sales channel management.
Attached Stock Manager - Flame Flaveurs Franchise - Nairobi
(2016-04 - 2016-09)
Managed full inventory cycle for a fast-paced FMCG franchise, overseeing stock receipt, issuance, reconciliation, and daily sales tracking across shifts.
- Designed and implemented improved inventory control procedures including tighter reorder schedules and waste tracking, reducing holding costs by 10%.
- Supervised a small team on stock handling, recording, and reconciliation, ensuring consistency and accountability across all shifts.
- Identified perishables wastage patterns and drove a 5% improvement in overall profitability through smarter stock rotation and reduced write-offs.
