Francis Muturi
junior cybersecurity analyst, IT specialist
Talent
NairobiMember since May 5, 2026
Technical troubleshootingSystem maintenanceSoftware installationUser supportWindowsLinux (Ubuntu, Kali)TCP/IPDNSBasic network troubleshootingMicrosoft 365OutlookWordExcelTeamsSharePointGitPostmanFirebaseVercelNetlifyAuthenticationAccess controlBasic cybersecurity practicesJavaScriptTypeScriptPythonHTMLCSS
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Technical troubleshootingSystem maintenanceSoftware installationUser supportWindows
About
IT Specialist with hands-on experience in technical support, system maintenance, and web technologies. Skilled in troubleshooting hardware, software, and network issues, with a strong ability to resolve problems efficiently and support end-users. Combines a background in software development and cybersecurity to deliver secure, reliable IT solutions.
Experience
Tech Support & Web Developer at Rich Dimensions Auctioneers (2024-03 – Present)
- Provide technical support and troubleshoot system, website, and user issues
- Maintain and update company website, ensuring 99% uptime
- Resolved technical issues improving system reliability and user experience
- Assisted in managing digital tools and online systems
Freelance IT Support / Developer (2023-01 – 2024-03)
- Delivered 8+ client projects including websites and system setups
- Provided technical support, deployment, and maintenance services
- Assisted clients with troubleshooting, updates, and performance improvements
Software Development Intern at Alternate Ltd (2023-06 – 2023-12)
- Supported system testing, debugging, and issue resolution
- Assisted in frontend development and improving usability
- Collaborated with team to resolve technical challenges
Education
BSc in Business Information Technology – JKUAT (2025)
Certificate in Cybersecurity – Zalego Academy
Skills
junior cybersecurity analystIT specialist
