Francis Muturi

IT Specialist with hands-on experience in technical support, system maintenance, and web technologies. Skilled in troubleshooting hardware, software, and network issues, with a strong ability to resolve problems efficiently and support end-users. Combines a background in software development and cybersecurity to deliver secure, reliable IT solutions.

Tech Support & Web Developer at Rich Dimensions Auctioneers (2024-03 – Present)

• Provide technical support and troubleshoot system, website, and user issues
• Maintain and update company website, ensuring 99% uptime
• Resolved technical issues improving system reliability and user experience
• Assisted in managing digital tools and online systems

Freelance IT Support / Developer (2023-01 – 2024-03)

• Delivered 8+ client projects including websites and system setups
• Provided technical support, deployment, and maintenance services
• Assisted clients with troubleshooting, updates, and performance improvements

Software Development Intern at Alternate Ltd (2023-06 – 2023-12)

• Supported system testing, debugging, and issue resolution
• Assisted in frontend development and improving usability
• Collaborated with team to resolve technical challenges

BSc in Business Information Technology – JKUAT (2025)

Certificate in Cybersecurity – Zalego Academy