Francis Okwako

I have done Community Development and Social Work, Leadership and missions (certificate). I possess excellent communication, organization, mobilization, project management, data collection and good leadership skills. I have an experience of over 6 years in debt collection, debt collection systems management and leadership.

In my work with, Mogo Kenya Ltd, Mwananchi Credit, Keysian Auctioneers, SHOFCO, Outreach Community/World Relief, Compassion international projects, I have learnt good customer care skills, people management and ability to meet set target within set timeframes. Am self-motivated, ambitious and self-driven in any given opportunity

• Overall responsibility for collections performance of the entire business.
• Leading and motivating the collections team in order to achieve collections target.
• Implementation and maintenance of a set of comprehensive Credit Risk Policies and Procedures.
• Introduce and evolve effective operations and reporting assessment tools to minimize risk and proactively identify problem areas.
• Run reports and analyze data pertaining to the department and share with management on daily, weekly and monthly.
• Monitor the progress of all defaulters and take timely steps to contain the situation as per the credit policy.
• Managing relationships with the units in order to reduce exposure to potential bad debt.
• Manage and participate in field collections with the collections team.
• Liaise with collection agencies and the Units/Satellites in the collection and mitigation of None Performing Loans.
• Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload in liaison with Human Resource Manager.
• Oversee the collection of outstanding credit to minimize profit loss while ensuring it is handled appropriately and per company’s policy.
• Ensure a good quality loan book is maintained with PAR below 5%.
• Evaluate the credit worthiness of client by using the Company’s guidelines.
• To systematically and aggressively follow-up current non-performing and unsatisfactory accounts order to reduce exposure and maintain loss experience to a minimum

Community Development and social work and debt collection