Francis Sakwa

An organized, methodical and highly focused Tech Support Specialist with a strong background in IT systems and customer service. I am skilled at troubleshooting hardware, software and network issues while maintaining secure and efficient technology environments. Known for clear communication, patience and a problem-solving mindset that builds trust and ensures seamless support for clients and teams.

Dedicated to providing timely solutions, enhancing user experience, and fostering long-lasting professional relationships.

Tech Support - MYDAWA - Nairobi, Kenya

(2021-11)

POS Support and System Administration

• POS configuration and troubleshooting
• Hardware station setup and maintenance
• Printer and peripheral support
• System monitoring and escalation
• Inventory and ERP systems support (Microsoft Navision & Business Central)
• Implementing & Managing LS Retail POS system for MYDAWA stores
• Providing technical support to resolve hardware and software issues
• Managing cybersecurity to protect patient and pharmacy data
• Updating software and patching vulnerabilities for optimal system performance
• Supporting inventory management through real-time tracking systems
• Ensuring smooth operation of MYDAWA's online platform and e-commerce functionalities
• Training staff in technology use and security protocols
• Managing data for reporting, backups, and analytics
• Maintaining network and communication systems for efficient operations
• Supporting regulatory compliance by maintaining digital records and regulatory systems
• System Administration and Computer Networking

Inventory Management - Goodlife pharmacy Limited - Nairobi, Kenya

(2020-02 - 2021-08)

• Managing inventory data

Software Developer Intern - Systech Africa Limited - Nairobi, Kenya

(2019-06 - 2019-12)

• Design software architecture based on the agreed software requirements
• Agile management and software testing
• API integrations on FundMaster system

Degree - Information Technology - Jomo Kenyatta University of Agriculture and Technology (2025-05)

Certificate - Full Stack Software Development - Moringa School (2018-08 - 2019-02)

Certificate - Computer Packages - Shining Hope For Communities (SHOFCO) (2018-04 - 2018-07)