Fred Nyangwe

Experienced hotel professional with a proven track record in coordinating day-to-day operations of multiple hotels. Skilled in achieving and surpassing financial targets, sourcing suppliers, and creating menus. Adept at leading and organizing teams, ensuring exceptional guest experiences, and enforcing financial controls.

Strong trainer and communicator, with a keen eye for identifying training needs and delivering relevant sessions. Eager to drive operational excellence and deliver outstanding guest satisfaction in a dynamic hospitality environment.

Group General Manager - Gelian Hotel Machakos & Semara Hotels Machakos - Machakos, Kenya

(2022-07)

• Oversees all hotel operations and departments.
• Sets and manages the hotel's budget and financial goals.
• Focuses on delivering exceptional guest experiences and service standards.
• Hires, trains, and motivates staff for optimal performance.
• Ensures operational efficiency and productivity.
• Maintains quality standards and compliance with regulations.
• Collaborates with sales and marketing to drive revenue and attract guests.
• Handles crisis management and emergency situations.
• Oversees property maintenance and renovations.
• Represents the hotel to stakeholders and the community.
• Analyzes market trends and adapts the hotel's offerings to remain competitive.

Operations Manager - Gelian Hotel Machakos & Semara Hotels Machakos - Machakos, Kenya

(2021-03 - 2022-07)

• Staff Management: Hiring, training, and managing hotel staff
• Guest Experience: Ensuring positive guest experiences and addressing concerns
• Quality Control: Monitoring and maintaining standards of cleanliness and safety
• Financial Management: Assisting in budgeting and managing expenses and revenue
• Inventory and Procurement: Overseeing supplies and negotiating with suppliers
• Health and Safety Compliance: Ensuring adherence to regulations and emergency protocols
• Reservation Management: Coordinating room occupancy and rate strategies
• Event and Conference Management: Organizing events and conferences, if applicable
• Collaboration with Other Departments: Working with various departments for unified operations
• Maintenance and Repairs: Overseeing facility upkeep and preventive maintenance.

Director of Meetings and Events - Crowne Plaza Hotel, Nairobi - Nairobi, Kenya

(2020-02 - 2020-09)

• Source suppliers for department needs.
• Create food and drinks menus with chef's guidance.
• Manage and supervise staff to ensure standards are met.
• Provide information and advice to staff for efficient operation.
• Exceed guest expectations.
• Ensure adherence to financial control policies.
• Oversee stock control, cash handling, purchasing, and waste disposal.
• Lead by example in punctuality, attendance, attitude, and hygiene.
• Assist in recruitment and conduct employee interviews.
• Train new staff in procedures.
• Handle grievances and disciplinary procedures when necessary.
• Conduct induction training and skills checklists for new hires.
• Identify and address training needs.

Asst. F&B Manager - Radisson Blu Arboretum, Nairobi - Nairobi, Kenya

(2019-05 - 2019-09)

• Pre-opening tasks: Hire and set up a team.
• Source suppliers for the department.
• Collaborate with the chef to create food and drinks menus.
• Supervise and organize staff to maintain required standards.
• Inform and guide staff on restaurant operations and relevant information.
• Exceed guest expectations.
• Enforce financial controls as per company policies.
• Implement and review stock control, cash handling, and purchasing procedures.
• Lead by example in punctuality, attendance, attitude, and hygiene.
• Work with HR manager for recruitment and interviews.
• Train and assess new staff's skills and training needs.
• Handle grievances and disciplinary procedures when necessary.
• Implement and review stock control, cash handling, purchasing, and waste disposal procedures.
• Set a positive example for staff in punctuality, attendance, attitude, and hygiene.
• Collaborate with HR manager on recruitment needs and conduct interviews.
• Train new staff in methods and procedures.
• Implement grievances and disciplinary procedures, reporting serious breaches to management.
• Provide induction training and complete skills checklists for new staff within the first month.
• Identify and address training needs.

Restaurant Manager/Acting Asst. F&B Manager - Radisson Blu Hotel, Upperhill Nairobi - Nairobi, Kenya

(2015-09 - 2019-05)

• Hold regular departmental meetings.
• Direct, control, and organize restaurant supervisors and staff to maintain standards.
• Advise staff on dishes, drinks, and relevant information for efficient operation.
• Exceed guest expectations.
• Ensure adherence to financial control measures and company policies.
• Implement and review stock control, cash handling, purchasing, and waste disposal procedures.
• Set a positive example for staff in punctuality, attendance, attitude, and hygiene.
• Collaborate with HR manager on recruitment needs and conduct interviews.
• Train new staff in methods and procedures.
• Implement grievances and disciplinary procedures, reporting serious breaches to management.
• Provide induction training and complete skills checklists for new staff within the first month.
• Identify and address training needs.

Banqueting Supervisor/ Assistant Restaurant Manager - Fairmont the Norfolk Hotel - Nairobi, Kenya

(2010-01 - 2015-09)

• Develop effective inventory control procedures.
• Manage operating costs and avoid unnecessary wastage.
• Train and motivate wait staff to achieve budget targets.
• Ensure excellent customer service, handling complaints professionally.
• Provide necessary equipment for wait staff to perform efficiently.
• Respond promptly and courteously to enquiries and reservations.
• Maintain open and accurate communication with the management team.

Server - Fairmont the Norfolk Hotel - Nairobi, Kenya

(2008-01 - 2009-12)

• Interact knowledgeably with guests, providing menu recommendations, and serving food and drinks.
• Stay informed about upcoming hotel events and programs to upsell to guests.
• Handle order taking and service efficiently.
• Attend all department briefings and meetings.
• Inform guests about upcoming events and actively market them.

Bachelors - Management and Leadership - Management University Of Africa (2023)

Higher National Diploma - Business Management (Upper credit) - Unknown Institution (2014 - 2016)

Certificate - Business Management - Kenya Institute of Management (2014 - 2015)

Kenya Certificate of Secondary Education - Gendia High School (1999 - 2002)

Kenya Certificate of Primary Education - Saye Primary School (1991 - 1998)