Group General Manager - Gelian Hotel Machakos & Semara Hotels Machakos - Machakos, Kenya
(2022-07)
- Oversees all hotel operations and departments.
- Sets and manages the hotel's budget and financial goals.
- Focuses on delivering exceptional guest experiences and service standards.
- Hires, trains, and motivates staff for optimal performance.
- Ensures operational efficiency and productivity.
- Maintains quality standards and compliance with regulations.
- Collaborates with sales and marketing to drive revenue and attract guests.
- Handles crisis management and emergency situations.
- Oversees property maintenance and renovations.
- Represents the hotel to stakeholders and the community.
- Analyzes market trends and adapts the hotel's offerings to remain competitive.
Operations Manager - Gelian Hotel Machakos & Semara Hotels Machakos - Machakos, Kenya
(2021-03 - 2022-07)
- Staff Management: Hiring, training, and managing hotel staff
- Guest Experience: Ensuring positive guest experiences and addressing concerns
- Quality Control: Monitoring and maintaining standards of cleanliness and safety
- Financial Management: Assisting in budgeting and managing expenses and revenue
- Inventory and Procurement: Overseeing supplies and negotiating with suppliers
- Health and Safety Compliance: Ensuring adherence to regulations and emergency protocols
- Reservation Management: Coordinating room occupancy and rate strategies
- Event and Conference Management: Organizing events and conferences, if applicable
- Collaboration with Other Departments: Working with various departments for unified operations
- Maintenance and Repairs: Overseeing facility upkeep and preventive maintenance.
Director of Meetings and Events - Crowne Plaza Hotel, Nairobi - Nairobi, Kenya
(2020-02 - 2020-09)
- Source suppliers for department needs.
- Create food and drinks menus with chef's guidance.
- Manage and supervise staff to ensure standards are met.
- Provide information and advice to staff for efficient operation.
- Exceed guest expectations.
- Ensure adherence to financial control policies.
- Oversee stock control, cash handling, purchasing, and waste disposal.
- Lead by example in punctuality, attendance, attitude, and hygiene.
- Assist in recruitment and conduct employee interviews.
- Train new staff in procedures.
- Handle grievances and disciplinary procedures when necessary.
- Conduct induction training and skills checklists for new hires.
- Identify and address training needs.
Asst. F&B Manager - Radisson Blu Arboretum, Nairobi - Nairobi, Kenya
(2019-05 - 2019-09)
- Pre-opening tasks: Hire and set up a team.
- Source suppliers for the department.
- Collaborate with the chef to create food and drinks menus.
- Supervise and organize staff to maintain required standards.
- Inform and guide staff on restaurant operations and relevant information.
- Exceed guest expectations.
- Enforce financial controls as per company policies.
- Implement and review stock control, cash handling, and purchasing procedures.
- Lead by example in punctuality, attendance, attitude, and hygiene.
- Work with HR manager for recruitment and interviews.
- Train and assess new staff's skills and training needs.
- Handle grievances and disciplinary procedures when necessary.
- Implement and review stock control, cash handling, purchasing, and waste disposal procedures.
- Set a positive example for staff in punctuality, attendance, attitude, and hygiene.
- Collaborate with HR manager on recruitment needs and conduct interviews.
- Train new staff in methods and procedures.
- Implement grievances and disciplinary procedures, reporting serious breaches to management.
- Provide induction training and complete skills checklists for new staff within the first month.
- Identify and address training needs.
Restaurant Manager/Acting Asst. F&B Manager - Radisson Blu Hotel, Upperhill Nairobi - Nairobi, Kenya
(2015-09 - 2019-05)
- Hold regular departmental meetings.
- Direct, control, and organize restaurant supervisors and staff to maintain standards.
- Advise staff on dishes, drinks, and relevant information for efficient operation.
- Exceed guest expectations.
- Ensure adherence to financial control measures and company policies.
- Implement and review stock control, cash handling, purchasing, and waste disposal procedures.
- Set a positive example for staff in punctuality, attendance, attitude, and hygiene.
- Collaborate with HR manager on recruitment needs and conduct interviews.
- Train new staff in methods and procedures.
- Implement grievances and disciplinary procedures, reporting serious breaches to management.
- Provide induction training and complete skills checklists for new staff within the first month.
- Identify and address training needs.
Banqueting Supervisor/ Assistant Restaurant Manager - Fairmont the Norfolk Hotel - Nairobi, Kenya
(2010-01 - 2015-09)
- Develop effective inventory control procedures.
- Manage operating costs and avoid unnecessary wastage.
- Train and motivate wait staff to achieve budget targets.
- Ensure excellent customer service, handling complaints professionally.
- Provide necessary equipment for wait staff to perform efficiently.
- Respond promptly and courteously to enquiries and reservations.
- Maintain open and accurate communication with the management team.
Server - Fairmont the Norfolk Hotel - Nairobi, Kenya
(2008-01 - 2009-12)
- Interact knowledgeably with guests, providing menu recommendations, and serving food and drinks.
- Stay informed about upcoming hotel events and programs to upsell to guests.
- Handle order taking and service efficiently.
- Attend all department briefings and meetings.
- Inform guests about upcoming events and actively market them.
