Fredrick Emaide

I run a cybercafé business where I provide digital services such as internet access, printing, online applications, and document handling. This has built my customer service and time management skills.

Cyber Café Assistant

Private Cybercafé – Nairobi

March 2023 – March 2024

Key Responsibilities:

Assisted customers with online services including KRA PIN registration, NHIF, NSSF, HELB, and eCitizen applications.

Operated printers, scanners, laminators, and photocopiers efficiently.

Typed, formatted, and edited academic and official documents (letters, CVs, reports).

Handled cash transactions and managed M-Pesa services.

Ensured data privacy and offered technical support to walk-in clients.

Customer Attendant

Tuskys Supermarket – Nairobi

December 2021 – February 2022

Key Responsibilities:

Provided excellent customer service in both English and Kiswahili.

Handled stocking, labeling, and arranging products on shelves.

Assisted with cashier operations and guided customers to find items.

Maintained cleanliness and order in the shopping area.

My name is Fredrick Emaide, and my educational journey has been one of growth, resilience, and a deepening passion for technology and service. I began my studies at Ongaroi Primary School, where I developed a strong foundation in academics, discipline, and leadership. After successfully completing my KCPE, I joined St. Peter’s Aterait Secondary School.

During my time in secondary school, I embraced every opportunity to learn and contribute. I had a particular interest in computer studies, languages, and sciences — subjects that strengthened my analytical thinking and communication skills. I worked hard and was proud to complete my secondary education with a mean grade of B-, a reflection of my dedication and ability to balance various subjects effectively.

After high school, I enrolled in a computer packages course, where I gained hands-on experience in essential software tools such as Microsoft Office, internet use, printing solutions, and general computer maintenance. This knowledge proved useful when I secured a job at a local cybercafé, where I worked for a year. The role helped me sharpen my technical and customer service skills, including handling digital documents, assisting clients with KRA and government portal services, and managing printing, scanning, and emailing tasks.

This experience, combined with my education, has prepared me to be a reliable, tech-savvy, and goal-driven young professional. I am now looking to continue growing, either through further learning or in a workplace where I can contribute positively, especially in a role that allows me to motivate and assist others using my skills.