Fredrick Ndichu

Dedicated Monitoring & Evaluation, ICT, Research and Data Analyst with a keen eye for detail and a passion for uncovering hidden insights. Experienced in conducting rigorous research, designing surveys, and analyzing qualitative and quantitative data. Skilled in utilizing statistical software and data visualization tools to produce compelling reports and presentations. Committed to delivering high-quality research that drives innovation and informs strategic decisions.

Data Analyst and Research Officer at Gas Africa Limited (2019-01 – Present)

• Using automated tools to extract data from primary and secondary sources.
• Data collection and management regarding projects.
• Data entry, data cleaning and fixing any data related problems.
• Maintaining databases and data systems and organizing data in a readable and comprehensive format.
• Supervising data and research officers working on a project.
• Research and study tools review for accurate analysis.
• Training new and current research staff on emerging research tools and technics.
• Analysing data to assess its quality through data validation and verification.
• Use of statistical tools to identify, analyse and interpret patterns and trends in complex data sets.
• Preparing analysis reports by use of dashboards and various data visualization tools.
• Working with management on improving opportunities and system modification.
• Applying monitoring and evaluation strategies to ensure a successful project implementation.
• Preparing user requirements specifications for both hardware and software following the company standards are adhered to.
• Service Desk operations: Guiding staff on technical issues via phone and/or by escalating the issue to ICT staff members.
• Responsible for maintenance, configuration and reliable operation of computer systems, network servers and virtualization.
• Evaluating the effectiveness of existing security measures, such as firewalls, password policies and intrusion detection systems.
• Researching network products, services, protocols and standards to remain abreast of developments in the networking industry.
• Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Maintaining operational configuration or other procedures and documenting them as per the commission standards for future reference.
• Ensuring availability of Internet and intranet systems to ensure that network performance issues including availability, utilization, accessibility and latency comply with service level agreements with the providers.
• Establishing network specifications by conferring with users, analysing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Providing day-to-day technical support to end users to ensure efficiency and effectiveness of service delivery and providing feedback to enhance business processes and initiate process improvement to achieve operational excellence.

ICT Officer at Royal Camsoft Limited (2017-12 – 2018-12)

• Preparing user requirements specifications for both hardware and software following the company standards are adhered to.
• Service Desk operations: Guiding staff on technical issues via phone and/or by escalating the issue to ICT staff members.
• Responsible for maintenance, configuration and reliable operation of computer systems, network servers and virtualization.
• Evaluating the effectiveness of existing security measures, such as firewalls, password policies and intrusion detection systems.
• Researching network products, services, protocols and standards to remain abreast of developments in the networking industry.
• Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Maintaining operational configuration or other procedures and documenting them as per the commission standards for future reference.
• Ensuring availability of Internet and intranet systems to ensure that network performance issues including availability, utilization, accessibility and latency comply with service level agreements with the providers.
• Establishing network specifications by conferring with users, analysing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Providing day-to-day technical support to end users to ensure efficiency and effectiveness of service delivery and providing feedback to enhance business processes and initiate process improvement to achieve operational excellence.

Intern SHEQ Department at National Oil Corporation of Kenya (2017-09 – 2017-11)

• Handled asset and contracts and documented data management using Qpulse software.
• Acquired data, processed and cleaned the data and also integrated and stored data.
• Applied data science techniques, such as machine learning, statistical modeling, and artificial intelligence.
• Measured and improved results and also made adjustments based on feedback.
• Carried out data inputting, and performed the daily monitoring and cleaning of incoming data.

Intern ICT Department Support Service Division at Kenya Revenue Authority (2017-01 – 2017-07)

• Installed Network Printers and joined Computers to the domain.
• Handled Proxy settings, created and assigned work orders through the ITSM tool.
• Reset the Domain and e-Mail passwords and also handled PC configuration to access the Network.
• Provided support to users and was the first point of contact for error reporting.
• Installed and configured hardware and software components to ensure they worked as required.
• Monitored the system daily and responded to any security or usability concerns.
• Responsible for any systems upgrade for enhanced functionality.

Master of Science in Pure Mathematics – Jomo Kenyatta University of Agriculture and Technology

BSc. in Mathematics & Computer Science – Jomo Kenyatta University of Agriculture and Technology

Certificate in Monitoring & Evaluation – Jomo Kenyatta University of Agriculture and Technology

Certificate in Computer Studies – St John ICT College

Kenya Certificate of Secondary Education – Kirangari High School