Fredrick Omondi

Customer-focused Customer Support Representative with 6+ years of experience providing chat, email, and operational support in fast-paced remote environments. Skilled in resolving customer enquiries, managing CRM records, maintaining accurate documentation, and delivering professional service while consistently meeting quality and productivity targets. Recognized for strong communication, attention to detail, adaptability, and the ability to work independently while following established processes.

Customer Support Representative - Vinted

(2026-05)

• Deliver customer support via chat/email
• Process high-volume enquiries
• Verify customer information
• Maintain CRM records
• Escalate complex issues
• Collaborate with cross-functional teams

Customer Support Representative - Teleperformance Kenya

(2025-08 - 2026-05)

• Performed QA reviews
• KYC verification
• Maintained 99.8% data accuracy
• Updated CRM records
• Met productivity targets
• Escalated compliance issues

Customer Support Representative - Majorel Kenya Ltd

(2021-11 - 2025-08)

• Managed 80+ customer interactions daily
• Resolved enquiries
• Maintained CRM records
• Followed procedures
• Ranked Top 10% performer

Professional Certificate in Communication & Productivity Tools – Google/Coursera