Friday Okemini Otta

Detail-oriented IT Support Specialist with 5+ years of experience delivering technical support, systems administration, and IT infrastructure management across diverse environments. Strong background in troubleshooting hardware/software issues, managing networks, and implementing data security practices. Proven ability to optimize system performance, support business operations, and deliver excellent end-user support.

Experienced in both on-site and remote support roles within fast-paced, customer-focused environments.

IT Support Specialist - Laptop Business Center - Dakar, Senegal

(2025-07)

• Provide technical support and troubleshooting for laptops, desktops, and peripherals
• Install, configure, and maintain operating systems and business applications
• Perform hardware diagnostics, upgrades, and preventive maintenance
• Improve system performance and ensure customer satisfaction through timely issue resolution
• Technical sales person and customer service representative

IT Support Specialist (Part-Time) - Alpha Logistics - Dakar, Senegal

(2025-07)

• Support IT operations for logistics and administrative systems
• Troubleshoot system issues and maintain uptime for business continuity
• Assist in data management processes and enforce basic security practices
• Provide user support and training for internal staff
• Order Processing: handle customer orders, making sure the right products are picked, packed, and shipped correctly and on time, track goods and ensuring delivery on time
• Technical sales person and customer service representative

IT Support Specialist - Ofostar Computers Technologies - Abakaliki, Nigeria

(2024-01 - 2025-07)

• Managed and supported a network of 150+ systems, ensuring high availability
• Installed and configured hardware, operating systems, and applications
• Reduced system downtime through proactive maintenance and troubleshooting
• Maintained accurate IT asset inventory and service records
• Technical sales person and customer service representative

IT Support Specialist - Rukn Al-Asdiqa Computer LLC - UAE

(2022-03 - 2023-03)

• Diagnosed and repaired desktops, laptops, and IT peripherals
• Resolved network connectivity issues (LAN/Wi-Fi)
• Delivered remote and onsite technical support to clients
• Implemented data backup and recovery procedures
• Technical sales person and customer service representative

IT Support Specialist - Baha Used Computers - Sharjah, UAE

(2021-11 - 2022-11)

• Performed system diagnostics, repairs, and upgrades
• Installed and configured operating systems and drivers
• Provided after-sales technical support and customer assistance
• Maintained wired and wireless network systems
• Technical sales person and customer service representative

IT Support Specialist & Sales Representative - Al Masfufa / Skyline Computers - Sharjah, UAE

(2019-03 - 2021-03)

• Delivered Level 1 IT support and resolved technical issues
• Installed OS, applications, and device drivers
• Trained staff on system usage and troubleshooting
• Advised customers on IT products and solutions
• Technical sales person and customer service representative

Bachelor of Science (B.Sc.) - Computer Science - Ebonyi State University (2016)

Technical Certificate - Computer Engineering - Folsun Technology institute (2018)