Fulgence Mutijima

IT Support Engineer with 7+ years in finance-sector environments where security and uptime are critical. Microsoft 365 certified, Google AI certified, and KCNA Scholar. Delivers scalable infrastructure, cloud administration, and AI-driven process improvements.

IT Support Engineer - Primeplast LDA - Finance Industry, Angola

(2024-05 - 2026-05)

• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Azure AD for 200+ users, maintaining robust access control
• Reduced ticket resolution time by streamlining helpdesk workflows, knowledge-base docs, and AI-driven automation across Jira & ServiceNow
• Led IT security initiatives aligned with finance compliance standards and delivered M365 training sessions boosting digital adoption

Treasury Officer - Milbridge Holding SA

(2021-06 - 2024-05)

• Managed full-cycle financial transactions — cash, bank transfers, reconciliations, and deposits — ensuring accuracy and regulatory compliance
• Developed structured payment plans and conducted regular audits safeguarding high-value company assets
• Verified invoices and maintained proof-of-payment documentation, reducing discrepancies and improving audit readiness

Technical Director - PHILOS MC LTD

(2019-12 - 2021-06)

• Directed IT strategy and oversaw end-to-end delivery of network, software, and hardware projects across the organisation
• Produced technical drawings for CCTV, network, and software installations in collaboration with design teams
• Evaluated and deployed emerging technologies, measurably improving operational efficiency for staff and executives

IT Officer - PHILOS MC LTD - Kigali, Rwanda

(2018-12 - 2019-12)

• Installed and configured network infrastructure and CCTV systems for corporate clients while leading a team of ICT officers

Chief Technician Officer (CTO) - Global Elite Consortium

(2017-08 - 2018-12)

• Led CCTV, network configuration, and maintenance operations across multiple sites, managing and mentoring ICT officer teams

ICDL Coordinator & System Administrator (Internship) - World Wide E-Learning Campus - Kigali, Rwanda

(2016-10 - 2017-08)

• Coordinated ICDL programmes, administered LMS platforms (Moodle, Canvas, Blackboard), and developed e-learning content using Articulate 360 and Adobe Captivate

BSc (Hons) - Computer Science - University of Rwanda – College of Science and Technology (2012-09 - 2016-07)

A-Level Certificate - Mathematics, Physics, Geography - Collège Adventiste de Gitwe (2008-01 - 2011-11)