IT Support Engineer - Primeplast LDA - Finance Industry, Angola
(2024-05 - 2026-05)
- Provide Tier 1–3 technical support for hardware, software, and network issues in a fast-paced finance environment, consistently meeting SLA targets.
- Manage and administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive for 200+ end users.
- Oversee incident management and ticketing using Jira and ServiceNow, driving timely resolution and accurate documentation.
- Administer user accounts, permissions, and group policies via Azure Active Directory, ensuring robust access control.
- Deliver remote and on-site support through Remote Desktop Services across multiple departments and locations.
- Reduced average ticket resolution time by streamlining helpdesk workflows and knowledge-base documentation.
- Led IT security initiatives aligned with finance industry compliance standards, minimising risk exposure.
- Leveraged AI tools and automation to optimise repetitive support processes and enhance reporting accuracy.
- Designed and delivered Microsoft 365 training sessions, improving team productivity and digital adoption.
- Collaborated with cross-functional teams to plan, deploy, and upgrade IT infrastructure projects.
Treasury Officer - Milbridge Holding SA
(2021-06 - 2024-05)
- Received, verified, and recorded all sales payments, ensuring accuracy against materials sold.
- Managed all forms of financial transactions including cash, bank transfers, deposits, and cheques.
- Administered all bank account operations, including deposits, withdrawals, and reconciliations.
- Developed and implemented payment plans to ensure timely settlement of financial obligations.
- Safeguarded high-value company assets, maintaining accurate records and conducting regular audits.
- Verified the accuracy and authenticity of all invoices and ensured proof-of-payment documentation was correctly filed.
Technical Director - PHILOS MC LTD
(2019-12 - 2021-06)
- Provided strategic technical direction on key business decisions and oversaw execution of IT projects.
- Delivered technical support across network configuration, software programming, and hardware maintenance.
- Collaborated with design teams to produce technical drawings for CCTV, network, and software installations.
- Evaluated and implemented emerging technologies to improve operational efficiency for staff and executives.
IT Officer - PHILOS MC LTD - Kigali, Rwanda
(2018-12 - 2019-12)
- Installed and configured network infrastructure and CCTV systems for corporate clients.
- Performed general IT maintenance and led a team of ICT officers.
Chief Technician Officer (CTO) - Global Elite Consortium
(2017-08 - 2018-12)
- Led CCTV installation, network configuration, and general maintenance operations.
- Managed and mentored a team of ICT officers across multiple project sites.
ICDL Coordinator & System Administrator (Internship) - World Wide E-Learning Campus - Kigali, Rwanda
(2016-10 - 2017-08)
- Coordinated ICDL certification programmes and tutored students in computer networking, hardware, and operating systems.
- Administered and customised Learning Management Systems including Moodle, Canvas, Blackboard, Docebo, and Schoology.
- Developed e-learning content using authoring tools: Adobe Captivate, Articulate Storyline 3/360, Articulate Rise 360, Camtasia, and iSpring Suite.
- Managed web development, web design, and webmaster duties for the e-learning platform.
