Customer Service Specialist
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Customer-focused professional with experience in contact center operations, customer service, and sales. Skilled in handling high-volume interactions across calls, email, and chat while ensuring customer satisfaction and resolution.
Customer Experience Executive at SHEIN (2025-09 – Present)
Handled customer queries, resolved complaints, and maintained satisfaction metrics using CRM tools.
Sales Agent at T-Mobile (CCI Kenya) (2024-09 – 2025-07)
Managed inbound calls, upsold services, and resolved customer issues.
Higher Diploma in Technical Trainer Education – KSTVET (2023 – 2024)
BSc in Food Service & Hospitality Management – JKUAT (2016 – 2021)
