Gathoni Wainaina

Experience flight attendant with admin expertise

• Cabin Crew (Airline Industry)
• Ensured passenger safety, comfort, and exceptional in-flight service on domestic/regional flights.
• Conducted pre-flight safety checks, emergency procedures, and adhered to aviation regulations (KCAA).
• Handled diverse passenger needs, including VIPs, tourists, and business travellers, with a focus on hospitality and conflict resolution.
• Airport Check-In Agent
• Managed passenger check-ins, boarding passes, and baggage handling with efficiency and accuracy.
• Assisted with flight delays, gate changes, and customer inquiries in a fast-paced airport environment.
• Ensured compliance with airline policies, security protocols, and immigration requirements.
• Sales Cashier (Retail)
• Processed customer transactions, handled cash, and operated POS systems with precision.
• Provided product recommendations, resolved complaints, and maintained a welcoming service environment.
• Managed inventory, stock replenishment, and sales reporting to support store operations.
• Administrative Assistant
• Organized files, scheduled appointments, and managed correspondence for smooth office operations.
• Assisted with data entry, report preparation, and document management using MS Office (Word, Excel).
• Supported teams with logistics, customer inquiries, and coordination between departments.

-Key Strengths:**

✔ Customer Service Excellence (Aviation, Retail & Office Settings)

✔ Multitasking in High-Pressure Environments (Airport, Sales, Admin)

✔ Strong Communication & Problem-Solving Skills

✔ Detail-Oriented with Compliance & Safety Awareness

IATA airline cabin crew

ALX Kenya Virtual Assistant