ICT Intern – Digital Super Highway Division - Kenya Power & Lighting Company PLC - Kenya
(2025-08 - 2026-08)
- Supported enterprise ICT operations within the Digital Super Highway Division, gaining practical exposure to systems administration, enterprise ICT infrastructure and user support.
- Supported administration and maintenance of enterprise ICT infrastructure.
- Monitored network connectivity and assisted in troubleshooting incidents.
- Participated in database support, ICT documentation and backup procedures.
- Installed, configured and maintained desktops, laptops and peripheral devices.
- Resolved hardware, software and network issues while minimizing downtime.
- Supported ICT assignments across Mombasa, Nyeri and Kirinyaga.
Junior ICT and Business Support Officer - Multiplex Resources Africa - Contract Basis - Kenya
(2024-01 - 2024-07)
- Assistance in Managing and maintaining IT infrastructure, including networks, servers, and cloud-based systems.
- Providing first-line support for hardware, software, and connectivity issues to ensure minimal downtime.
- Implementing ICT solutions to streamline workflows and improve operational efficiency.
- Ensuring data integrity, backup procedures, and cybersecurity compliance to protect company assets.
- Assisting employees with IT-related issues, conducting training sessions, and ensuring effective system utilization.
Volunteer Work – ICT Department - Publi-Craft International Ltd - Kenya
(2023-08 - 2023-12)
- Assembling, configuring, and troubleshooting desktops, laptops, and servers to ensure optimal performance.
- Identifying and resolving hardware-related issues, including faulty components, connectivity problems, and performance bottlenecks.
- Installing and maintaining printers, scanners, and other IT accessories to support business functions.
- Assisting in the setup and maintenance of wired and wireless network connections.
- Providing technical assistance to employees on hardware usage and basic troubleshooting techniques.
- Worked at Front Desk ensuring customer support.
Attachment - Bavaria Russia Africa Ltd - Kenya
(2023-02 - 2023-05)
- Learning monitoring stock levels to ensure adequate inventory.
- Learning stock replenishment and ensuring accurate records.
- Assisting warehouse staff on regular inventory audits to minimize irregularities.
- Helping warehouse staff.
- Assigning tasks to various sales representatives.
- Ensuring a safe and positive work environment.
- Utilizing warehouse systems for tracking and reporting.
- Learnt Implementing and improving operational processes to boost efficiency.
