Gideon Hamisi

I'm a very positive person with the zeal to work and give my very best in everything I do.

Horizon Contact Center - Customer Care Executive

2009 - 2011

Worked as a customer care executive for the then Orange Kenya. Well gathered experience in customer care with good soft skills to handle and ensure customer satisfaction.

Receiving calls from existing clients either to resolve issues or up-selling our new products in the market. Resolved up to 85% of the customers’ issues over the phone and escalated technical issues to the technical department thus ensuring customers’ issues were effectively resolved.

MobilePay Limited - Customer Care Executive

2012 - 2014

Receiving calls from clients and solving their issues over the phone,

carrying out registration activities for potential clients, handling walk-in clients, and take them through our products. Calling up existing clients for upselling. Keeping Tangaza agents updated on what's new with our product while managing their issues with clients.

Multichoice Kenya - Customer Care Executive

2014 - 2015

-Worked as a customer service representative

-informed customers of new products in the market

-Solved customers' issues over the phone

-Collected Customer feedback and provided customers with proper information thus pushing for more sales

Diamond System IT College - Basic Graphic Design

June 2005 - September 2005